The Hairdressing Claims Blog


How to claim compensation for hair damage

A person’s hair is their crowning glory, and we put our trust in hairdressers and salons to keep our locks in good condition. Unfortunately, negligence and accidents can occur.

If a hair salon fails in its duty to keep you safe, it can result in personal injuries, from scalp burns to long-term hair damage.

Do you want to make a hair damage compensation claim? Here’s everything you need to know about what to do next.


While most of us know some hair treatments (such as dyes) and using heated styling equipment can damage hair, this is something every salon needs to assess before carrying out its services. A hairdresser should look at the condition of your hair and advise about suitable treatments and the effect they can have, taking precautions to ensure only positive outcomes.

Hair damage can have serious repercussions, often taking years to rectify, not to mention the distress caused. If a treatment or process resulted in the condition of your hair becoming worse, you might be eligible to make a claim. Common signs of hair damage include burns, scalp irritation, brittle hair, bald patches, excessive hair loss, thinning and dermatitis. You may have also suffered from emotional trauma.


If you want to make a consumer complaint or compensation claim, there are a few things to be aware of before you start.

Firstly, it’s not enough to simply not like the haircut you’ve ended up with. For a case to be successful, there has to be physical damage to your hair or skin due to the negligence of the salon or hairdresser.

Secondly, it’s important to use the services of a solicitor who specialises in this area, so always check their track record to see if they’ve taken on hair damage cases before (and won).


While your solicitor will guide you through the legal process of your hair damage claim, there are several things you can do to make your case as strong as possible. This includes gathering evidence such as details of hair and medical appointments, before and after photographs and damaged hair samples. You should also note details of your hairdresser’s name, salon address and any products used.

At Hairdressing Claims, we also use the services of trichologists, who can independently assess your hair and scalp, identifying causes of hair loss, breakages, thinning and skin conditions. They also understand the best practices for hair treatments, identifying where important steps in your care were missed.

Would you like to know more? Read our how-to guide for hairdressing compensation claims.


If you’ve suffered hair damage as the result of hairdresser negligence, you may be eligible to make a claim.

To get started, call our freephone number for free confidential advice, direct from a qualified specialist solicitor. Phone us on 0800 141 3682 or 0333 202 6560 from a mobile, or send a message to