The Hairdressing Claims Blog


A hairdresser ruined my hair – what are my rights?

Do you need more information about suing a hairdresser? We all know how frustrating it is when you don’t quite get the hairstyle you asked for. However, if your hair has been damaged, it can have devastating consequences, causing emotional distress and even physical injuries, such as scalp burns from chemicals or styling equipment.

If you think you could be owed hair damage compensation, here’s an easy guide to your rights.


Visiting a hair salon should be a pleasurable and rewarding experience, taking some time out to feel pampered and look your best. The last thing you would expect is for your hair to be ruined or to receive an injury.

Many people have this upsetting experience after bleach is used during their treatment, such as balayage or foil highlights. Common injuries include chemical burns to the skin (which can lead to dermatitis or permanent hyperpigmentation) and bleached hair falling out in clumps.

If this has happened to you, the first thing to do is to seek medical attention if you haven’t already done so, especially if you’re worried about scalp burns or you’re in severe pain. If you can, take photographs of the damage sustained, note details of your appointments and keep any damaged hair lost. You should also see your doctor if necessary before getting more advice from a hair claims solicitor.


Even if you have signed a waiver, if you’ve received a hairdressing treatment that resulted in significant discomfort and distress or even financial losses for further appointments needed, you should seek advice about whether to claim compensation.

Hair salons also often refuse to accept liability if your hair was in poor condition before the treatment. However, hairdressers have a duty of care to assess this before performing any treatments, such as colouring hair. This includes patch and strand tests, visual checks and discussions with the client about the risks of potential problems arising from the treatment.

A waiver is a document that shows you understood the risks, but it does not excuse any negligence which leads to you receiving an injury.


After taking the initial steps outlined above, the next step in making a claim for hair damage and scalp burns is contacting a solicitor specialising in this type of case. They’ll take details of what’s happened to you before advising whether they think you should proceed with your compensation claim. This is where we can help. We are part of a regulated firm of solicitors, and we combine our specialist knowledge of hair damage together with our decades of experience in the legal process – this means we are a ‘one stop’ shop to resolving your hairdressing compensation claim.

Our lawyers will guide you through the claims process, liaising with the hair salon and their insurance company for you. They will arrange for you to be seen by a professional trichologist (what is a trichologist) to assess the damage to your hair. We also offer a ‘no win, no fee’ service, so there’s no upfront cost to you.


Has your hair been ruined after a salon treatment? Speak to Hairdressing Claims on our confidential advice line today.

To get in touch, call our freephone number on 0800 141 3682 or 0333 202 6560 from a mobile. You can also complete the Contact Us form or send a message to us at