At Hairdressing Claims, we have years of experience helping people who have been let down by their hairdressers. We offer a specialist nationwide hairdresser claims service. We understand how devastating it can be if your hair is ruined, scalp damaged or other injury suffered. A visit to the hairdressers should be pleasurable and not end in upset or pain.
We promise to be understanding, pragmatic and fair, and support you through the claims process which can be a stressful and worrying time. With our help, you can claim compensation for neglect at the hands of your hairdresser.
We take basic details regarding your salon visit and potential claim, and provide initial advice on likelihood of success and next steps. This first contact can be by telephone or email (out of office hours if you prefer). If you decide to proceed, one of our expert lawyers will provide a case plan. You’ll be offered no win, no fee terms if your case is accepted. Our lawyer will then contact your hairdresser and their insurers to try and agree a solution out of court if possible. If a settlement on this basis isn’t forthcoming, your lawyer will advise you of the options and proceed to court instead.
We provide access to the best lawyers, barristers, trichologists and doctors throughout the duration of your case. We stand by your side, and provide full guidance and assistance whenever you need it.
Q. My hair has been damaged and my scalp is red and sore after visiting my hairdresser. What should I do?
A. Please make sure you’ve done all of the following before attempting remedial hair treatment as it may cause further damage and also affect your case:-
• Record appointment(s)
• Take photographs
• Keep any damaged hair
• See your doctor
• Call us for advice
If you contact us, we’ll move very quickly and help you every step of the way so you can achieve maximum compensation.
Q. If I make a claim, how much will it cost and how much compensation will I receive?
A. You will only be advised to proceed if we believe you’ll win your case. We work on no win, no fee terms which means that provided you co-operate, there is no financial risk if you lose. The reality is you’ll receive proper legal advice, and if we recommend that you proceed, you can have confidence that you have a strong chance of success. Compensation monies will reflect the type and severity of your injuries. We can’t give specific details about how much compensation you could be entitled to without reviewing your individual case, but the guidelines for compensation excluding expenses tend to range from £3,300 to £9,300.
Q. I prefer to deal with a female lawyer. Is that possible?
A. Yes, absolutely. Our legal team comprises both female and male lawyers. Just let us know your personal preferences when you contact us and we’ll allocate a female lawyer to represent you.
Q. My hair is badly damaged and I’m really upset. I told the hairdresser but he said it wasn’t his fault, my hair was in poor condition anyway and that was the problem.
Hairdressers have a duty to assess the condition of your hair before they begin any treatment. Trichologists recommend that hairdressers carry out patch tests for allergies and strand tests to check hair is in good enough condition to withstand the treatment proposed. All hairdressers should also undertake visual and elasticity tests prior to performing any work and to warn customers of any potential problems should their current hair condition be any cause for concern.
It’s your hairdresser's professional responsibility to make sure you don't leave the salon with ruined hair, damage or injury. We would be very happy to investigate for you if you think you may have grounds to sue a hairdresser.
Mrs H has Afro-Caribbean hair and went to a well-known hair salon for routine conditioning. She was persuaded to try Brazilian Keratin treatment to make her hair straight and glossy. Soon afterwards her hair became very dry and started to fall out. She received poor advice from her hairdresser prior to undergoing this straightening procedure. Our trichologist warns that great care needs to be taken for this kind of severe treatment. Our client’s hair had to be cut and there was nothing else that could be done but to wait for her hair to regain length with the passage of time.
Liability was denied and we took proceedings against the salon, resulting in a compensation payment of £8,000.
Miss J attended a local hairdressing salon wanting to bleach her fringe and apply colour to the rest of her hair. Bleach was applied directly to the scalp and hair at the front of her head without protection. Furthermore, no pre-treatment tests had been undertaken prior to product application. Her scalp became sore and itchy, her head began to bleed, and her bleached hair broke off and was irretrievably damaged. This permanent side effect was distressing and resulted in an extreme loss of confidence.
We negotiated and obtained settlement with the salon’s insurers at £12,500.
A mobile hairdresser visited Miss M to apply a blonde chemical hair colour treatment. Unfortunately, her hair turned ginger instead of blonde. A second chemical treatment was attempted but this time her hair turned yellow with white ends. A third corrective chemical treatment was then applied which left her hair very yellow, brittle and feeling like wire wool. Miss M also suffered a burnt scalp.
We arranged an expert report from a trichologist, traced and then negotiated with the insurers, and obtained a settlement of £4,500.
Mrs B used a home hair chemical straightening kit purchased from a well-known chemical retailer. Mrs B carefully followed the instructions on the packaging and whilst it did straighten her hair, it unfortunately left a pungent, sulphur-type smell and led to patches of hair breakage in several areas.
We took legal action against the manufacturers and instructed an expert trichologist to strengthen Mrs B’s case. A negotiated settlement was agreed of £5,000.