About Hairdressing Claims

At Hairdressing Claims, we have years of experience helping people with claims against hairdressers. Offering a specialist nationwide service, we understand how devastating it can be if your hair is ruined or scalp damaged. A visit to the hairdressers should be a pleasurable experience and no-one should be left with damaged hair or injury.

As we work on a no win, no fee basis, you only have to pay us if we win you compensation. There are no upfront fees and no risk to yourself. Having a hair treatment go wrong can be painful both physically and emotionally and we will be there with you each step of the way not just to provide legal advice but to provide support also.

We manage the claim from the beginning to the very end. Many lawyers use legal jargon which can be confusing. Therefore, we only speak in plain English and ensure that you are kept up to date throughout the process. You’ll never have to chase us and will always understand what’s happening and what the next steps are.

how We Work

How We Work

We take basic details and provide initial advice. This can be by telephone or email (out of office hours if you prefer). If you decide to proceed then an expert lawyer will provide a case plan. You will be offered no win, no fee terms if your case is accepted. Our lawyer will contact the hairdresser and their Insurers in a sensible manner to try and agree a solution. We provide access to the best lawyers, barristers, trichologists and doctors. We stand by your side and provide help and support whenever you need it.

How can we help you?

FAQs

Frequently Asked Questions

Hidden Q

LOVE is located in a stunning old Victorian building with a spacious, air-conditioned dressing room which takes up the whole of the first floor of the boutique (she is a beauty!) We close the boutique for each and every bride during her appointment so you will have complete privacy during your appointment. For this reason we are by appointment only so to book your exclusive appointment please get in touch via email hello@lovebridalboutique.co.uk or via our enquiry form on our website and we can get you booked in with us.

Q. Can I make a claim?

A. Whilst this is a specialised area of law, it has similarities with all forms of personal injury claims. That similarity is that there has to be negligence on the part of the hairdresser.

It’s not enough to say you aren’t happy with the style of a cut, the colour of a cut etc. There has to be physical damage for a claim to be possible. This usually includes blisters, burns, dry and brittle hair and hair in such a poor condition that it is falling out.

The general legal responsibility is clear. The hairdresser has a legal duty of care for your safety. Hairdressers use strong chemicals and equipment which can be dangerous if misused. Therefore, if you get harmed as a result of negligence, then you may have grounds to claim and we can help.

If you’re not sure whether you can claim against your hairdresser or not, it’s worth getting in touch. Do so by phoning us, emailing us or completing our online claim form. We can let you know very quickly whether or not you have grounds for a claim and if you do can advise on what the process is.

Q. What is a Trichologist?

A. A qualified Trichologist is someone registered with the Institute of Trichology who is an expert in the science of the structure, function and diseases of human hair. Trichology is the diagnosis and treatment of diseases and disorders of hair and the scalp. We work the UK’s leading Trichologists to assess the damage to your hair.

Q. What is the hairdresser's responsibility?

A. Hairdressers have a general responsibility to look after you whilst in their care. What this means in practice is following the guidance to using chemicals and any equipment.

For example, hairdressers should perform tests for allergies prior to any treatment being given and also test strand samples to ensure that the hair is of good enough quality to take the treatment. In addition to this, there is the common sense element of using visual judgement to assess the health and elasticity of the hair.

If these weren’t done, and you suffered damage as a result, this is grounds for a hairdressing claim.

Q. What should you do if you suffer from hairdressing negligence?

A. There are several things you should do prior to attempting to fix the hair treatment:-

• Keep appointment records
• Take photographs
• Save pictures from before your hair was damaged
• Note the name of the stylist and the name and address of the salon where you had your treatment
• Try and find our details of the products that were used
• Keep any damaged hair
• See your doctor
• Call us for advice

Q. What is the claim process?

A. We’ll explain this to you on the phone in more detail but the basic process is:-

• Get in touch with us
• We’ll write a detailed letter outlining the issues and send to your hairdresser
• All parties will have to abide by the personal injury claim protocol of trying to settle outside of court where possible
• We’ll use our specialist trichologist to obtain evidence
• If settlement is not forthcoming, we’ll proceed to court

Typically, proceedings can last between 12 and 18 months depending on the case (all are unique). This is because they are often defended by insurance companies so there is a need to gather specialist evidence and proceed to court.

Q. How important are insurance companies?

A. Without an insurance company, it is more difficult to make a successful hair damage claim. This is because the insurance companies are typically the ones who make the payment. We have however successfully recovered compensation direct from hair salons and individual hairdressers.

The good news is that if an insurance company is involved, a settlement is usually highly likely.

Q. What insurance could you get?

A. Compensation varies depending on the case. All cases are independently assessed and any award will take into account financial loss involved with the claim. This includes expenditure such as conditioners, corrective treatment, the original cost of the treatment and any other relevant costs.

As a guideline, a figure of somewhere between £3k and £9k is the level where most cases typically settle. Of course, more serious cases achieve more compensation but that varies depending on the case.

Q. What are the next steps?

A. If you have suffered injury as a result of hairdresser’s negligence, then you may be eligible to make a hairdressing claim. To do this, get in touch with us today by either:-

• Calling for free on 0800 141 3682 from a landline
• Calling 0333 202 6560 from a mobile
• Emailing us at enquiries@hairdressingclaims.co.uk
• Completing our online claim form
• Tweeting us at HairClaims

One of our qualified and experienced lawyers is waiting to help.

Case Studies

Keratin Treatment Case Study

Mrs H has Afro-Caribbean hair and went to a well known hair salon for routine conditioning. She was persuaded to try Brazilian Keratin treatment to make her hair straight and glossy. Soon afterwards her hair became very dry and started to fall out. She received poor advice and our trichologist warns that great care needs to be taken for this kind of treatment. Her hair had to be cut and there was nothing that could be done but to wait for the hair to regain length with the passage of time. Liability was denied and we took proceedings against the salon, resulting in a payment of £8,000.00.

Bleaching Case Study

Miss J attended a local hairdressing salon wanting to bleach her fringe and to apply colour to the rest of her hair. Bleach was applied directly to the scalp and hair at the front without protection. No pre-treatment tests had been undertaken. Her scalp became sore and itchy, her head began to bleed and the hair at the front broke off and was irretrievably damaged. This was shocking and extremely distressing.

We obtained and negotiated settlement with the salon’s Insurers at £12,500.00.

Dyeing Case Study

A mobile hairdresser visited Miss M to apply a blonde chemical hair colour treatment. Unfortunately, her hair turned ginger instead of blonde and then a second chemical treatment was attempted without success. This time her hair turned yellow with white ends. A third corrective chemical treatment was applied which left the hair very yellow, brittle and like wire wool. Miss M also suffered a burnt scalp.

We arranged an expert report from a trichologist, traced and then negotiated with the insurers and obtained a settlement of £4,500.00.

Home Straightening Kit Case Study

Mrs B used a home hair chemical straightening kit purchased from a well known chemical retailer. Mrs B followed the instructions on the packaging and whilst it straightened her hair, it left a pungent, sulphur type smell and led to a patch of breakage of hair in several areas.

We took action against the manufacturers and instructed an expert trichologist. A negotiated settlement was agreed of £5,000.00.

Make a Claim

Contact Hairdressing Claims

Call or email us, or simply complete the contact form below to start your claim…

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Freephone

0800 141 3682

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From a mobile

0333 202 6560

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Email

enquiries@

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Professional Negligence Lawyers Association