Freephone: 0800 141 3682


At Hairdressing Claims, we have years of experience helping people with claims against hairdressers. Offering a specialist nationwide service, we understand how devastating it can be if your hair is ruined or scalp damaged. A visit to the hairdressers should be a pleasurable experience and no-one should be left with damaged hair or injury.

As we work on a no win, no fee basis, you only have to pay us if we win you compensation. There are no upfront fees and no risk to yourself. Having a hair treatment go wrong can be painful both physically and emotionally and we will be there with you each step of the way not just to provide legal advice but to provide support also.

We manage the claim from the beginning to the very end. Many lawyers use legal jargon which can be confusing. Therefore, we only speak in plain English and ensure that you are kept up to date throughout the process. You’ll never have to chase us and will always understand what’s happening and what the next steps are.

How we work


We take basic details and provide initial advice. This can be by telephone or email (out of office hours if you prefer). If you decide to proceed then an expert lawyer will provide a case plan. You will be offered no win, no fee terms if your case is accepted. Our lawyer will contact the hairdresser and their Insurers in a sensible manner to try and agree a solution. We provide access to the best lawyers, barristers, trichologists and doctors. We stand by your side and provide help and support whenever you need it.

How can we help you?

With over 40,000 businesses in the UK , we all come into contact with a hairdresser at some point in our lives. However, in an industry without regulation, it’s hardly surprising that hairdressing accidents are more common than we realise. If you’ve suffered injury as a result of a hairdressing accident you may be able to make a hairdressing claim.

For many, going to a hair or beauty salon forms part of their routine, but with this comes an element of risk. The aim of going to a hairdresser is to improve how you look. However, if the equipment is used inappropriately or the individual doing the treatment has a lack of knowledge, you could end up with a painful and visually upsetting injury. Significant damage can be caused to the hair and scalp through carelessness. In this circumstance, a hairdressing claim may be possible.

Hairdressers offer a vast array of services ranging from perming and straightening to colouring and extensions. The chemicals that are used on your hair in a salon are extremely strong and if used incorrectly, can cause severe damage to the hair and scalp.

Suffering an accident in a hairdresser can leave you in pain, shocked, distressed and upset. Hair is a large part of how we see ourselves so the impact of damage to hair can be traumatic. It can take months or even longer for hair to return to any form of what can be deemed normal.

If you’ve suffered injury as a result of a hairdresser, then you may be able to make a claim and sue a hairdresser. The best way to find out if you are eligible to make a hairdressing claim is to get in touch with one of our professional and experienced hairdressing claims lawyers. A simple phone call is all it takes and within minutes they can advise you if a claim is possible or not. If you don’t fancy making a phone call simply email us at or complete our quick and simple online claim form.

Claims against hairdressers

Hairdressing claims are a highly specialised part of the law so to be sure you will get the right compensation, you need to be sure to choose the right company. We have many years of successfully claiming compensation for individuals who have suffered injury from a hairdressing accident.

This specialism has led to us to develop links with the right lawyers, barristers, trichologists (see below for more information on what a trichologist is) and doctors. By getting this access, we give you the best chance of winning your case.

We offer a specialised nationwide service, so no matter where you are in the country we can help you make a claim.

Many solicitors don’t understand how distressing it can be if your scalp is burned or your hair ruined. However, we know that the emotional impact of this can be far greater than that of a broken bone. Therefore, we ensure that we treat you with the sympathy and compassion you deserve. It’s a hard time for you and we want to make sure that it isn’t any harder so we aim to take the stress away.

You’ll have an expert lawyer assigned to the case and they will work out a case plan and guide you through the process. To get started, simply get in touch. Here’s how:-

• Phone for free on 0800 141 3682 from a landline
• Phone 0333 202 6560 from a mobile
• Emailing us at
Complete our online form here
• Tweeting us at HairClaims

One of our qualified and experienced lawyers is waiting to help.



Click on question to open / close previous.

Q. Can I make a claim?

Whilst this is a specialised area of law, it has similarities with all forms of personal injury claims. That similarity is that there has to be negligence on the part of the hairdresser.

It’s not enough to say you aren’t happy with the style of a cut, the colour of a cut etc. There has to be physical damage for a claim to be possible. This usually includes blisters, burns, dry and brittle hair and hair in such a poor condition that it is falling out.

The general legal responsibility is clear. The hairdresser has a legal duty of care for your safety. Hairdressers use strong chemicals and equipment which can be dangerous if misused. Therefore, if you get harmed as a result of negligence, then you may have grounds to claim and we can help.

If you’re not sure whether you can claim against your hairdresser or not, it’s worth getting in touch. Do so by phoning us, emailing us or completing our online claim form. We can let you know very quickly whether or not you have grounds for a claim and if you do can advise on what the process is.

Q. What is a trichologist?

We use trichologists in our cases as they can provide a specialised, independent opinion on the case.

A trichologist is an individual who specialises in hair and scalps. They can diagnose any causes of hair loss, breakage, thinning, and diseases of the scalp.

Having a trichologist on your case gives you someone in the know with regards to what is best practice for hair. They can identify whether an important step was missed and if what happened to you was preventable. If it was, and this was a result of negligence by the hairdresser you can make a claim.

Q. What is the hairdresser's responsibility?

Hairdressers have a general responsibility to look after you whilst in their care. What this means in practice is following the guidance to using chemicals and any equipment.

For example, hairdressers should perform tests for allergies prior to any treatment being given and also test strand samples to ensure that the hair is of good enough quality to take the treatment. In addition to this, there is the common sense element of using visual judgement to assess the health and elasticity of the hair.

If these weren’t done, and you suffered damage as a result, this is grounds for a hairdressing claim.

Q. What are the main causes of injury?

The main cause of injury essentially comes down to four factors:-

1. Poor preparation of products
2. Lack of or inadequate testing
3. Burns sustained from hot irons or tongs
4. Cuts from scissors or razors

Whilst these are the four main factors, there are also some common sources of claim regarding treatment type. They are:-

1. Perms and straightening
2. Over-processed hair
3. Extensions
4. Bleach or dye overlapping
5. Testing (both skin and strand) and allergic reactions

1. Perms and straightening

Both perms and straightening are processes that involve strong chemicals. There are varied types of perms and straightening treatments but as they all require the usage of strong chemicals then tests need to be carried out before any treatment is commenced.

Where tests aren’t carried out the risk of damage to hair is increased significantly. Likewise, burn injuries, scalp damage and blistering are also more likely. For example, skin can often be irritated by straightening products.

In the case of perms, there is an additional consideration of the type of hair. Some types of hair are not suitable for a perm so if a hairdresser tries to perm these hair types, damage is more likely. For example, anyone who has recently had a perm wouldn’t be suitable. The reason for this is that as hair grows relatively slowly, having a perm in too short a space of time since the previous one means redoing a high percentage of hair. This can cause damage.

A hairdresser should be trained to know this and to ask the right questions. If they don’t and you suffer damage and injury as a result, then you may be able to make a claim.

2. Over processed hair

If as a result of treatment your hair becomes brittle and fall off easily, lacks shine or is difficult to style then you probably have over processed hair. Over processed hair typically occurs when:-

• Too many products are put on the hair
• The strength of the produced used is too strong for the hair type
• The product is left on the hair for too long a period

This doesn’t necessarily have to happen in just one appointment but it can be as a result of appointments too close together with too much work being done in each appointment. Equally, it doesn’t have to involve the same product; it can be a combination of products used that is the issue.

If a hairdresser over processes your hair or fails to identify that the hair is the wrong type of strength for treatment (either through lack of testing or visual checking) and as a result your hair is damaged, then this could be grounds for a claim.

3. Extensions

Claims against hairdressers for extensions being poorly fitted are becoming more common. There are several ways in which an extension can cause issues:-

• Wrong or too many bonds are used
• Where they are fitted too close together

This can cause issues such as a painful and irritated scalp, headaches and unsightly extensions.

Also, if extensions aren’t looked after and maintained well, then they can cause issues further down the line. For example, if they become matted with your hair they may be more difficult to remove ranging from painful to remove, to having to be cut out.

A hairdresser should use the correct type of product and also provide advice on how to best look after your extensions. If you feel this hasn’t happened, then get in touch and we can assess whether you have a claim.

4. Over application of bleach or dye

This is where rather than just the new hair that has grown through having the bleach or dye applied, it is reapplied to hair which has already had the treatment. Due to the strength of chemicals used, this can cause weakening of the hair and potential breakage of the hair.

5. Skin tests, strand tests and allergic reactions

As mentioned above, skin and strand tests are an important part of the process. By testing the skin and hair, a hairdresser can make sure that the hair and skin are suitable for the treatment due to be applied and that the risk of adverse reaction is mitigated.

Q. What should you do if you have suffered from hairdressing negligence?

There are several things you should do prior to attempting to fix the hair treatment:-

• Keep appointment records
• Take photographs
• Save pictures from before your hair was damaged
• Note the name of the stylist and the name and address of the salon where you had your treatment
• Try and find our details of the products that were used
• Keep any damaged hair
• See your doctor
• Call us for advice

Q. What is the claim process?

We’ll explain this to you on the phone in more detail but the basic process is:-

• Get in touch with us
• We’ll write a detailed letter outlining the issues and send to your hairdresser
• All parties will have to abide by the personal injury claim protocol of trying to settle outside of court where possible
• We’ll use our specialist trichologist to obtain evidence
• If settlement is not forthcoming, we’ll proceed to court

Typically, proceedings can last between 12 and 18 months depending on the case (all are unique). This is because they are often defended by insurance companies so there is a need to gather specialist evidence and proceed to court.

Q. How important are insurance companies?

Without an insurance company, it is more difficult to make a successful hair damage claim. This is because the insurance companies are typically the ones who make the payment. We have however successfully recovered compensation direct from hair salons and individual hairdressers.

The good news is that if an insurance company is involved, a settlement is usually highly likely.

Q. What compensation could you get?

Compensation varies depending on the case. All cases are independently assessed and any award will take into account financial loss involved with the claim. This includes expenditure such as conditioners, corrective treatment, the original cost of the treatment and any other relevant costs.

As a guideline, a figure of somewhere between £3k and £9k is the level where most cases typically settle. Of course, more serious cases achieve more compensation but that varies depending on the case.

Q. What are the next steps?

If you have suffered injury as a result of hairdresser’s negligence, then you may be eligible to make a hairdressing claim. To do this, get in touch with us today by either:-

• Calling for free on 0800 141 3682 from a landline
• Calling 0333 202 6560 from a mobile
• Emailing us at
Completing our online claim form
• Tweeting us at HairClaims

One of our qualified and experienced lawyers is waiting to help.



hairdressing claims uk


Mrs H has Afro-Caribbean hair and went to a well-known hair salon for routine conditioning. She was persuaded to try Brazilian Keratin treatment to make her hair straight and glossy. Soon afterwards her hair became very dry and started to fall out. She received poor advice from her hairdresser prior to undergoing this straightening procedure.  Our trichologist warns that great care needs to be taken for this kind of severe treatment. Our client’s hair had to be cut and there was nothing else that could be done but to wait for her hair to regain length with the passage of time. 

Liability was denied and we took proceedings against the salon, resulting in a compensation payment of £8,000.

hairdressing claims uk


Miss J attended a local hairdressing salon wanting to bleach her fringe and apply colour to the rest of her hair. Bleach was applied directly to the scalp and hair at the front of her head without protection. Furthermore, no pre-treatment tests had been undertaken prior to product application. Her scalp became sore and itchy, her head began to bleed, and her bleached hair broke off and was irretrievably damaged. This permanent side effect was distressing and resulted in an extreme loss of confidence.

We negotiated and obtained settlement with the salon’s insurers at £12,500.

hairdressing claims uk


A mobile hairdresser visited Miss M to apply a blonde chemical hair colour treatment. Unfortunately, her hair turned ginger instead of blonde. A second chemical treatment was attempted but this time her hair turned yellow with white ends. A third corrective chemical treatment was then applied which left her hair very yellow, brittle and feeling like wire wool. Miss M also suffered a burnt scalp.

We arranged an expert report from a trichologist, traced and then negotiated with the insurers, and obtained a settlement of £4,500.

hairdressing claims uk


Mrs B used a home hair chemical straightening kit purchased from a well-known chemical retailer. Mrs B carefully followed the instructions on the packaging and whilst it did straighten her hair, it unfortunately left a pungent, sulphur-type smell and led to patches of hair breakage in several areas.

We took legal action against the manufacturers and instructed an expert trichologist to strengthen Mrs B’s case. A negotiated settlement was agreed of £5,000.



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