A step-by-step guide to the hairdressing claims process

Step-by-step guide to the hair claims process
Step-by-step guide to the hair claims process

Even if you’ve instructed a solicitor previously, pursuing claims against hairdressers is a daunting prospect and it’s hard to know exactly where to begin. That’s why we’ve devised these easy-to-follow instructions to help you start off on the right foot in order to progress your claim successfully and ease the stress at this upsetting time in your life:-

1. Make a record of your appointment
Write down the date and time of your visit to the hairdresser. If possible, note the name of your stylist, and name and address of your salon. Whilst still at your hairdresser’s, find out and record details of the products used throughout your treatment. Other information could also prove useful such as length of time at the hairdresser’s and a roughly drafted transcript of your conversation when discussing what had gone wrong.

2. Gather supporting evidence
Next, take photos of your injury, and keep some strands of your damaged hair that may snap off or from your hairbrush in a clean plastic bag. It’s worth digging out some photos of your hair pre-damage to show the extent of harm done, maybe from a holiday or night out when your hair was in optimum shape.

It may be appropriate to visit your doctor and seek expert medical opinion. Again, document your doctor’s appointment (date, time, doctor’s name, and medical practice name and address) with a summary of your diagnosis. This isn’t a prerequisite to legal proceedings though. At Hairdressing Claims, we have a select group of medical partners, both doctors and trichologists, to support our clients.

3. Seek legal advice
Contact Hairdressing Claims who are specialist personal injury lawyers with particular expertise in suing hairdressers for advice. Our legal team happily undertakes free initial assessments at which point we’ll tell you if you have a strong case.

Once you instruct us to represent you, we’ll provide a case plan and guide you through each subsequent stage of proceedings. We’ll draw upon our years of experience in this field and involve our close-working partners comprising doctors, trichologists and barristers in order to increase your chances of success and amount of compensation.

Doctors and trichologists will assist with identifying cause and expected recovery from damage, thereby showing why your hairdresser is at fault. Your sample hair and photos are invaluable here.

4. Settle your case in or out of court
Our aim is always to avoid taking the case to court, because this is preferable for everyone, especially you. If an acceptable out-of-court settlement isn’t forthcoming, however, we’ll proceed to court and give your case the final push needed to achieve the compensation you’re worthy of receiving.

The outcome is largely dependent upon whether your hairdresser is insured. With an insurer, settlement is much quicker than without an insurer, as it’s the insurance company who tend to pay the compensation monies.

As an unregulated industry, it’s not unusual to discover that your hairdresser lacks proper qualifications and insurance isn’t in place but you can rest assured that, in certain circumstances, we can still pursue compensation directly from the hairdresser or salon concerned instead, subject to checks.

Even in complex cases where court is necessary, the vast majority still tend to settle before trial commences.

5. Don’t undergo further hair treatment
As tempting as it might be to correct your hairdresser’s errors, and however persuasive your stylist may be in convincing you to have additional treatment, don’t allow anyone to apply more products until you’ve been given the medical green light. Otherwise, the damage may be even worse than it is now.

Another consideration is presenting the evidence. As upsetting as it is to keep your hair looking in such a bad way, by embarking upon further treatment you’re effectively covering your hairdresser’s tracks and reducing your chances of a successful claim. So wait until your hair’s been assessed from a medical and legal perspective, and photographed before you arrange any correctional treatment.

6. Start the hairdressing claims process today
Get in touch with our expert hair claims legal team by one of various methods. Complete our online enquiry form, email enquiries@hairdressingclaims.co.uk, phone 0800 970 9102 from a landline or call 0333 202 6560 from a mobile.

Predict your salon timings with this handy guide

How long will you be at the hairdresser's?
How long will you be at the hairdresser’s?

A trip to the hair salon is a real treat for most of us. Depending on your treatment and styling requirements, you could be there for a long time. Up to half a day if you’re having a full head of highlights, wash, cut and blow dry.

With those glossy magazines, and a steady supply of snacks and drinks on offer at your hairdresser’s, though, what’s not to love? Being waited on hand and foot, and a bit of quality you-time are the perfect ingredients for an enjoyable salon experience, right?

Well, apparently not! It appears there’s some disjoint between expectations and reality, because determining how much time’s needed for hair appointments is a tricky business.

Miscalculating and spending a lengthier period in the chair than anticipated is cause for huge disappointment as it’s deemed to have wasted your time unnecessarily. The reverse situation is equally annoying. A shorter visit results in feeling rushed and not quite getting your money’s worth.

That’s why we love this article on the Elle website. Titled ‘How long should you really be spending in the salon chair?’, there’s a list of popular hair treatments detailing the approximate length of time each one should incur.

From a good trim to complicated hair extensions, Elle’s timing advice will help you predict more accurately the duration of your next visit. If you’re in for the long haul, at least you can be prepared and take along anything that’ll make you as comfortable as possible and use your downtime to best advantage… such as your favourite book to do a spot of reading, laptop to catch up on some work and, even, lunch to keep those hunger pangs at bay!

With a bit of pre-organisation, there’ll be no hairdresser claims disasters for you! Just a relaxing time in the salon worth repeating over and over again. After all, your hair does have a tendency to grow!

Katy Perry tells hair damage story on American chat show

Katy Perry's hair disaster story
Image courtesy of YouTube

No one is immune to the damaging effects of over-processed hair. Even celebrities. In fact, some would argue that famous people forever in the spotlight are more likely to fall victim to over-application of hair products such as hair dye, bleach and straightening treatments in their quest to keep their hair paparazzi-ready at all times. And, for pop stars, who regularly change their hair dos for their latest music videos or live concert performances, are more vulnerable to over-processing than most.

Enter Katy Perry…

The American singer appeared as a special guest on a chat show recently brandishing a newly cropped hair style which she revealed had been instigated by irreparable hair damage from over-bleaching.

Katy said, and we quote: “I don’t know if you’ve ever dyed your hair blonde and too blonde, but sometimes your hair falls out when you go too blonde so that’s the way I handled it. This was the destination I showed up to. At first this was just to salvage my hair and then I was like, I really believe that the universe has a plan for this.”

Watch Katy chatting to Ellen on YouTube.

To digress slightly, over-processing occurs when the same or similar products are applied more than once, or several different products are used simultaneously, either at one hairdressing appointment or over a short period of time. The end result is weak, dry, brittle and unmanageable hair that can typically only be fixed by being cut off and left to grow back from scratch. Obviously this process can take years, depending on the rate of hair growth.

We can’t comment on how much this hair disaster might have cost Katy in terms of hairdresser’s fees and how much it may have affected her relationship with her hairdresser, but we can guess probably a lot for both.

As Hairdressing Claims experts, it’s our role to help individuals who find themselves in a distressing situation such as Katy’s. If you’ve experienced a similar fate, get in touch to find out what you can do in order to claim compensation for your hair loss. To contact us, simply complete our online enquiry form, email enquiries@hairdressingclaims.co.uk, phone 0800 970 9102 from a landline or call 0333 202 6560 from a mobile.

5 vital styling tips

Apply heat protection spray
Apply heat protection spray

Following on from our earlier ‘6 essential hair care tips’ post, we’re back with more hair-related advice, this time focusing on styling.

Even if you’re aiming for the natural look, the likelihood is you’ve styled your hair to within an inch of its life in order to achieve it. Styling might be good for your confidence but it’s bad for your hair. Brushing, drying, straightening, curling and general over-pruning causes no end of damage. But, with due care, you can still get creative with styling your hair at the same time as protecting it.

Here’s how:-

1. Assist hair recovery
Referring back to our previous advice, repair damaged, dull and frail hair with intensive rescue treatments. Browse the hair aisle at your local supermarket or ask your hairdresser for product recommendations.

2. Keep hair nourished
Treat dry hair just as you would a delicate plant. Give it plenty of nourishment. By replenishing hair-conditioning lipids, it’ll flourish. Use conditioner after shampoo and consider other products such as hair oils and deep conditioning masks. Again, shop around and ask your hairdresser for the best solutions.

3. Apply heat protection
Before using your hairdryer, straighteners or curling tongs, spray on some heat protection. These are widely available from chemists and supermarkets. Plus, use a low heat setting and avoid over-application of heat on any particular section of your hair.

4. Comb gently
Brushing your hair when it’s wet can cause breakages and frayed ends, so enlist a wide-tooth comb at this stage instead. It’ll detangle your hair without snagging. Only use fine-tooth combs and brushes on dry hair. And make sure you buy the correct bristle type for your hair.

5. Choose the right hairstyle
If you’re out in the sun, wind or other hair-damaging weather, protect your hair by tying in a bun, chignon, braid, plait or other knot. Aim for a loose style, don’t over-brush and use products that are gentler to your hair. Elastic bands are a definite no-no!

Where your hair’s concerned, it’s the little things that count the most. Not only should you follow these tips, your hairdresser should too. Be mindful of how your hairdresser’s styling your hair because if damage is caused, you may have a hair claim on your hands.

Our team of expert hair lawyers are happy to discuss any potential claim on a no-obligation basis. Get in touch via the usual methods. Call 0800 141 3682 or email enquiries@hairdressingclaims.co.uk.

Top 5 reasons to sue your hairdresser

Hair loss
Hair loss

For the most part, after a visit to the hairdresser, you step out of the salon feeling great, looking amazing, smiling and flaunting your newly styled hair. Occasionally, you’re less happy because you haven’t quite got what you asked for. If this happens, you’re within your rights to complain, refuse to pay and come to a mutual decision about how best to rectify the situation.

Absolute worst case scenario, you suffer injury or damage following negligence or accident at the hairdresser’s. In these instances, you have a legitimate hair damage claim and should secure legal representation in order to seek compensation.

As hairdressing claims experts, we’re often asked what types of harm constitute a hair claim. To shed light on things, we’ve compiled the top 5 reasons to sue your hairdresser:-

1. Chemical scalp injury

Chemicals are part of many hair treatments, for example hair dyeing, bleaching, perming and straightening. It’s a stylist’s job to know how long certain products can be left on your hair as well as recognising that clients are different and some may be allergic to particular chemicals. Patch and strand testing should always be performed around 48 hours before any treatment to check for adverse reactions.

Where no testing’s been carried out, burns, blistering and other irritations such as dermatitis can occur on the scalp. Hair loss is another common outcome.

Also, some types of hair are simply not suitable for certain treatments. Eligibility can be ascertained by a straightforward visual and elasticity check without the need for pre-testing at all. For example, hair that’s been recently treated or is in bad condition.

2. Burned or damaged hair

Hair styling tools – that’s hairdryers, curling tongs and hot irons – emit high temperatures that cause grave harm if used incorrectly. Hair should have an extra barrier applied such as heat protection spray and appliances should not be used for too long on sections of hair. Burned or brittle hair will break easily and fall out.

Also, equipment should never come into direct contact with the skin otherwise burning and blistering will ensue.

3. Cuts and bleeding

Hairdressers should be trained in how to cut and shave hair in the right way but that doesn’t mean they don’t make mistakes every now and then. A slight lapse in concentration or misjudgement can result in a cut to your neck, ear or face by scissors or other styling implements such as razors and shavers. A cut’s bad enough but if it subsequently becomes infected, you’re going to be in a lot of pain.

4. Slips and trips

An unnoticed spillage or un-swept pile of hair is a potential trip hazard. Although salons have a duty to provide a clean and safe environment, a busy business with back-to-back appointments can quickly become neglectful because there’s scant time for cleaning up between clients’ appointments. Fall injuries include bruises, sprains, ligament tears and broken bones.

5. Beauty parlour syndrome

Vertebrobasilar insufficiency, otherwise known as ‘beauty parlour syndrome’, is caused by inadequate neck support and hyperextended backwards neck positioning over the basin during washing. An artery can be torn or compressed leading to blood clots. Symptoms include severe dizziness, loss of balance and facial numbness. In extreme cases, strokes.

Speak to our team in confidence about your hair claim case. Call 0800 141 3682 or email enquiries@hairdressingclaims.co.uk.

6 essential hair care tips

Shampoo your hair properly
Shampoo your hair properly

Your hair’s your crowning glory so it’s worth investing time (and perhaps a little money) into really looking after it day-to-day. With the right care and attention, you’ll have luscious locks to be proud of. Not only that, by strengthening your hair, you’re able to withstand styling treatments and limit potential damage at the hairdresser’s.

Here’s how…

1. Eat well
Not a hair care tip as such, but maintaining a balanced diet, including eating Omega 3 acid-rich foods like oily fish, has a huge impact on your hair’s health such as promoting growth and reducing brittleness.

2. Shampoo properly
Rinse hair thoroughly with water before shampooing so that it lathers better and spreads easily. Pay as much attention to the roots as you do to the tips in order to get rid of all the dirt your hair’s gathered during the course of the day.

3. Apply conditioner
Use conditioner to hydrate your hair. Unlike shampooing, concentrate your efforts on the mid-to-end sections of hair which are more prone to dryness. Avoid the scalp as this can make your roots appear greasy.

4. Dry carefully
Rigorous rubbing with a towel and applying intense heat with a hairdryer is bad news for your hair. Instead, use a towel to gently pat the moisture out and thereafter leave your hair to dry naturally.

5. Repair damage
If your hair’s lost its lustre, it’s time for heavy duty action in the form of pre-wash products, dedicated rescue shampoo and conditioner, and occasional hair mask treatments. You’ll soon be able to say goodbye to those split ends.

6. Protect from the sun
The summer will be here before you know it. Heat wreaks havoc on your hair’s moisture, texture, colour and strength. Leave-in conditioners containing UV filters and sunhats are the way to go on your summer jaunts.

You may think your hair’s tough and can withstand anything you (or your hairdresser) do to it, but it’s actually pretty delicate.

Remember, if you do have a negative experience at the hairdresser’s, you don’t have to suffer in silence. With our close trichologist partnerships, we can fully assess the extent of damage and advise on the right course of action.