Hair Botox is a thing

Sleek, straight hair is the epitome of great hair for many women

When you think about Botox, anti-ageing facial injections might instantly spring to mind. But, did you know about hair Botox? And, no needles are involved!

If you’ve ever undergone, or considered having, a Brazilian blow dry or similar semi-permanent hair straightening treatment, you could be keen to learn about this supposedly safer alternative which doesn’t involve keratin.

The problem with keratin is the potential presence of formaldehyde and methylene glycol, both of which are possible carcinogens which can cause cancer. Our ‘Everything you did (and didn’t!) want to know about keratin treatments’ blog is useful background reading on this contentious subject.

Recently arrived in the UK, rather than botulinum toxin (or Botox for short), the new hair Botox anti-frizz treatment’s main ingredient is actually hyaluronic acid. While deemed freer from danger than keratin for hairdressing clients, as it’s a substance that’s naturally produced in the body, it’s important to note at this stage that it’s not without controversy either.

As with any treatment using acidic elements, you must perform due diligence by researching and questioning before you book your hair appointment so that you’re aware of side effects. (More on this below.)

Some of the reasons for the growing popularity of hair Botox comprise:
(1) it promises to have a smoothing effect and youthify hair;
(2) it can be applied to hair that’s slightly damaged or super-fine (unlike keratin which may worsen existing signs of hair damage);
(3) it’s tailored according to how straight you want your hair (by adjusting the length of time it’s left on before being washed out);
(4) it doesn’t make hair flat and lifeless in the process (which keratin has a tendency to do);
(5) your hair requires less blow drying and straightening afterwards so it promotes healthier locks;
(6) it protects against the usual impacts of humidity; and
(7) it only takes around two hours in the salon to get the treatment.

Not yet widely available, if / when hair Botox comes to a salon near you, heed our earlier warnings regarding heat-and-chemical based hair treatments. Our ‘How to identify, prevent and cure hair damage’ and ‘Bad salon warning signs’ blogs are a good starting point. It’s not unusual to suffer hair breakage, hair loss, scalp burns and scalp blisters following a disaster at the hairdressing salon.

As always, should your hairdressing appointment go awry, contact us to discuss your options including suing your hairdresser. Email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.


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Tighter guidance insisting on more regular patch testing

Patch test before hair dyeing

We’ve been heading en masse to the hairdresser and barber since non-essential businesses reopened in April. But, did you know that guidance around patch testing before having your hair dyed has become tighter?

To clarify, patch testing is the process of applying a small amount of dye to a section of skin behind the ear to identify a potential allergic reaction. The dye should be left on for 48 hours before being washed off. If there’s no reaction after the allotted time, it’s safe to proceed with the dyeing service.

Although allergy tests are already commonplace in salons (or, at least, they should be!), National Hair & Beauty Federation guidelines were tightened earlier this year, shortening the gap between patch tests from twelve to six months.

In fact, patch tests before every colouring treatment is in force in many salons. This cautious approach is in line with dye manufacturer’s instructions and a response to growing concerns about heightened skin sensitivity for a multitude of reasons, these being:

  1. Individuals who’ve had COVID have reported severe reactions to chemicals. See our ‘Adverse reaction to hair dye by COVID-19 survivors’ blog.
  2. After having the COVID-19 vaccine, hairdressing clients have developed allergies not experienced previously, although there’s no scientific evidence to support this theory.
  3. People simply haven’t visited the salon for long periods of time due to national lockdown and localised restrictions, thereby naturally developing sensitivity in this time.

As a salon user, it’s necessary to follow the correct protocols by undergoing patch testing so that you don’t suffer harm and, if you do, are covered by your hairdresser’s insurance. Following the right procedures means any financial compensation you subsequently seek from your hairdresser will fall within the category of an insurance claim.

Although none of us wants to consider the worst that can happen, burying our heads in the sand isn’t helpful. To get more informed about damage resulting from negligent hairdressing, read some of our earlier blogs, namely ‘Scalp blisters and facial swelling caused by hair dye’, ‘Near-death experience following severe hair dye reaction’ and ‘Woman with chemical burns undergoes recovery hair transplant’, amongst others.

Choose a good hairdresser whom you know you can trust, has your best interests at heart and won’t cut corners in your treatment including pre appointment. (Here’s how to recognise a bad hairdresser).

Our Hairdressing Claims team is here to help on ‘no win, no fee’ terms to pursue a legal case for injury from any careless hairdressing you may be subjected to.


To contact us in confidence, email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Scalp blisters and facial swelling caused by hair dye

Woman hospitalised due to ‘cosmic blue’ hair dye

With the variety of hair colour trends out there (read our red and copper, and other hair colour trend predictions for 2021), it’s tempting to change up. If you’re thinking of dyeing your hair, you need to first know all the accompanying risks…

The recently reported story of an Aberaeron mum who experienced a severe reaction to a home dye kit is a shocking reminder of what can, and does, go wrong.

27-year-old mum-of-four, Leonie Dee, developed blisters along her hairline which ‘kept popping and oozing blue dye’ and her eyes swelled shut, causing her to be hospitalised for 36 hours whilst undergoing medical treatment and observation.

The incident happened after dyeing her hair with two Schwarzkopf Live dyes in ‘cosmic blue’ and ‘ultra violet’; the former causing the reaction because of the ‘higher concentration of its active ingredients’.

Leonie has dyed her hair regularly in the past, never reacted previously, and even performed a patch test before applying the dye fully to her hair. The experience has made her vow never to dye her hair again in future and she’s pursuing a complaint with Schwarzkopf.

To anyone considering dyeing their hair, whether at home or salon, we offer two nuggets of advice:

  1. Follow essential preparatory steps for your upcoming colouring appointment. You’ll find these in our ‘5 top tips for fool-proof hair dyeing’ blog.
  2. Understand what to do if the dyeing procedure goes awry. We cover this in our ‘6 reasons to sue your hairdresser’ and ‘3-step plan to suing your hairdresser’ blogs.

To contact the Hairdressing Claims team in complete confidence, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Salons are open again but remember Covid rules

Salons are open now that lockdown has ended

With the second national lockdown finally at an end, hairdressing salons can operate once again in a Covid-secure manner under the new tier system. Unlike the earlier-in-the-year tier system whereby hairdressers faced potential closure in tier 3 subject to local authority rulings, salons are now permitted to remain open across all tiers as part of the government’s Covid winter plan.

This is welcome news to hairdressers (and other non-essential business owners) who have faced their most challenging year ever in 2020 by closing their doors for five months from the combined lockdowns.

Having lost almost half of their annual income this year, many salons have shut permanently as a direct result of financial losses incurred. Other salons have blatantly and illegally ignored temporary closure requirements, racking up fines of tens of thousands of pounds for repeated breaches in the process such as this salon in Oakenshaw.

It’s worth a reminder about the strict rules that should be adhered to by hairdressers, barbers and their clients. Necessarily so in our country’s efforts to prevent the spread of coronavirus and, ultimately, save lives. Access our ‘New-normal hairdressing regime’ and ‘Hairdressing without the small talk’ blogs to read about what the hairdressing experience looks like post lockdown. On top of this is the additional need to display the official NHS QR code poster from the new contact tracing app.

To operate and act responsibly, it’s vitally important for hairdressers to maintain standards during the backlog-of-appointments rush. Cutting corners can cause injury in the form of cuts, burns, blisters, breakage and other damage to the hair and scalp. Due care and attention are essential always. This includes undergoing patch or strand tests, even if these pre-appointment checks introduce a slight time delay.

To jog your memory of the dangers of negligent hairdressing, revisit our previous blog titled ‘Bad salon warning signs’.

Contact our legal team in confidence if you’ve suffered harm by your stylist to find out your next steps in pursuing a compensation claim.


To get in touch, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Consumer complaint and legal claim comparison table

Bad haircut and dye job?

Unfortunately, bad hairdressing happens to most of us. When you consider that you may attend nine or more hairdressing appointments each year (although perhaps less currently, due to ongoing COVID-19 restrictions and appointment backlogs), it’s pretty much inevitable that you won’t always be fully satisfied with your hair after every single salon visit. As with any service provider, the person delivering the service will have the occasional ‘off’ day, after all. Plus, there could be times when you fail to convey your requirements to the letter.

But what exactly should you tolerate as a poor one-off experience and what can you do if you want to take the matter further? Making a consumer complaint and filing a legal claim are the two distinct routes you can take here. Your choice between these two options depends upon the extent of your dissatisfaction and whether or not any physical harm was involved.

To pursue the first – consumer complaint – you must raise this directly with your hairdresser by quoting your prerogatives under the Consumer Rights Act 2015. To lodge the second – legal claim – you need to instruct the expertise of a lawyer, ideally on a ‘no win, no fee’ basis as this involves less risk on your part, such as our Hairdressing Claims team.

To help you decide your next steps, we’ve created a handy table showing the types of problems encountered at the hairdressers which constitute either a consumer complaint or legal claim…

CONSUMER COMPLAINT

Not receiving the cut or style you requested, for example getting a severe cut instead of a trim. The resolution comes in the form of an offer to put things right, or full or partial refund.

Colour treatment not turning out as promised and should be re-done.

Damage to your personal belongings, be it clothes, bags or other items, which is irreversible and necessitates replacement.

The amount charged for hairdressing services is higher than the cost quoted at the beginning or pre-appointment. A fee re-assessment is in order.

LEGAL CLAIM

Chemical injury resulting from over- or mis-application of hair dye, perming or straightening products.

Burn to your hair or scalp from incorrect and negligent use of hot styling tools like hairdryers, curling tongs and straightening irons.

Cuts and bleeding to your scalp, face, neck or ear due to misuse of sharp objects, these being scissors, shavers and razors.

Slips and trips in unnoticed spillage or unswept hair causing bruises, sprains and broken bones.

Beauty parlour syndrome, officially called vertebrobasilar insufficiency, which is the result of inadequate neck support and hyperextended positioning over the washing basin.

If your negative experience at the hairdresser’s falls into the ‘legal claim’ category, read our ‘A step-by-step guide to the hairdressing claims process’ blog and get in touch to kick start your claim.


To contact us, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Adverse reaction to hair dye by COVID-19 survivors

Hair being dyed at the hairdresser’s

We wrote recently about the impact of coronavirus on our hair; this being cumulative hair shedding and extreme hair loss. Here, we cover a new COVID-19 related phenomenon which is, as yet, not supported by sufficient scientific evidence… heightened sensitivity to hair dye.

According to a hair salon in London, people who’ve tested positive for or strongly suspect they’ve contracted COVID-19 in the past are suffering dangerous reactions to hair dye, even when they’ve had the same dye applied several times previously and not reacted negatively to it on any other occasion.

Just to highlight how potentially serious an allergic reaction to hair dye can be, symptoms variously include: an angry rash anywhere on the body; blisters or welts; stinging or burning sensation to the scalp, face or neck; itching or swelling to the scalp, eyelids, lips, hands or feet; feeling lightheaded or faint; wheezing and difficulty breathing or swallowing; nausea and vomiting; and collapsing or becoming unconscious.

The most severe of these signs are part of anaphylaxis and may not occur until hours or even days after your hair appointment. Read our earlier blog titled ‘Near-death experience following severe hair dye reaction’ to see just how life-threatening and life-limiting an adverse reaction to hair dye can be.

Because of stronger sensitivity evident in COVID-19 survivors, this London salon’s hairdressing clients are being asked to undergo patch and strand tests up to 48 hours before having their hair dyed, or eyelashes and eyebrows tinted.

At Hairdressing Claims, we would argue that these tests should be performed anyway, regardless of COVID-19. Allergic reactions can happen at any time due to the chemical paraphenylenediamine; a known irritant and allergen.

Any reputable hairdresser will insist on testing before undergoing chemical treatments like hair dyeing. They’ll also follow other safety precautions such as only leaving dye on your hair for the required time and immediately rinsing out using a mild shampoo at the slightest hint of a bad reaction.

As experts in claims against hairdressers, we see daily the impact of negligent hairdressing on people’s lives. Should you suffer harm at the hands of your hairdresser, get in touch to find out more about pursuing a legal claim for compensation. Our ‘3-step plan to suing your hairdresser’ and ‘A step-by-step guide to the hairdressing claims process’ blogs may prove useful too.


To contact us, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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