6 reasons to sue your hairdresser

When to sue your hairdresser
When to sue your hairdresser

If you’re considering legal action against your hairdresser, today’s blog will help you take the essential first step towards your compensation claim. As specialist hair damage and scalp burns solicitors, we’re regularly asked what constitutes grounds to make such a claim. You can’t sue your hairdresser for a poor haircut but you can if your stylist has been negligent, and caused harm or injury.

You see, whilst a trip to the hairdresser is fairly routine, accidents and negligence can happen. To help you better understand when legal action is a viable option, here we outline the 6 main reasons to instruct a law firm and launch a case…

1. Chemical injuries
Chemicals are part of many hair treatments, for example hair dyeing, perming and straightening. It’s a stylist’s job to know how long certain products can be left on your hair as well as recognising that every person’s hair is different and some people may be allergic to particular chemicals.

Patch testing should always be performed on a very small area of your hair and scalp around 48 hours before any treatment to check for adverse reactions, even when organic products are being applied. Where no testing’s been carried out, burns, blistering and other irritations such as dermatitis can occur on the scalp. Hair loss and hair damage are other common outcomes.

2. Burning
Hair styling tools – that’s hairdryers, curling tongs and hot irons – emit high temperatures that cause serious damage if used incorrectly. Hair should have an extra barrier applied such as heat protection spray, appliances should not be used for too long on individual sections of hair and equipment should never come into direct contact with the skin.

Otherwise, resulting burned or brittle hair will break easily and fall out. Similarly, burned skin will be extremely painful and take some time to heal.

3. Cuts and bleeding
Hairdressers are trained in how to cut and shave hair in the right way but that doesn’t mean they don’t make mistakes every now and then. A lapse in concentration or misjudgement, and insufficient training in the use of sharp objects in the first place can result in a cut to your neck, ear or face by scissors or other styling implements such as razors and shavers. Such injuries can obviously vary greatly in severity.

4. Faulty equipment damage
Salons are expected to conduct regular testing and maintenance of electrical appliances. This is defined by the Provision and Use of Work Equipment Regulations 1998. The aim of this legislation is to keep people safe whenever equipment is operated in the workplace. Where hairdressers are concerned, this applies both to the client (you) and equipment operator (stylist).

A slightly different approach will be exercised here as the liability can belong to either the business owner (for lack of maintenance) or equipment manufacturer (due to a manufacturing fault).

5. Slips and trips
An unnoticed spillage or unswept pile of hair is a potential trip hazard. Although salons have a responsibility to provide a clean and safe environment, a popular business with back-to-back appointments is more prone to become neglectful because there’s scant time for cleaning up between clients. Signposting slippery areas is a solution but can be forgotten too during busy periods. Fall injuries include bruises, sprains and broken bones.

6. Beauty parlour syndrome
Vertebrobasilar insufficiency, otherwise known as ‘beauty parlour syndrome’, is caused by inadequate neck support and hyperextended backwards neck positioning over the basin during washing. An artery can be torn or compressed leading to blood clots. Symptoms include severe dizziness, loss of balance and facial numbness. In extreme instances, strokes.

Find out more about claims against hairdressers by emailing enquiries@hairdressingclaims.co.uk, calling 0800 970 9102 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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3-step plan to suing your hairdresser

Hairdresser-instigated hair damage
Hairdresser-instigated hair damage

Being hurt by your hairdresser is a type of personal injury and, as such, you can launch legal claims against hairdressers for the scalp or hair damage caused. The worse your injury is and the more far-reaching the consequences, the bigger your end pay-out will be.

To put this statement into context, if harm is severe, such as hair loss, bald patches, scalp burns or scalp blisters, and if your career relies upon your appearance, like being a model or actress, plus if you incur significant expense as a direct result of your hairdresser’s negligence, for example lost wages or medical costs, you’ll be awarded a larger amount of compensation in settlement of your claim.

That’s not to say that you shouldn’t make a claim if your case is less extreme than this. If you’ve suffered harm to your hair or scalp in any way at the hairdresser’s, you’re entitled to gain recompense from the salon or stylist who’s to blame. It simply means that recovered monies will reflect the gravity of your unique circumstances.

Not everyone knows how to go about suing hairdressers because many people have never instructed a solicitor before. Individuals who have previously sought legal representation tend to use solicitors for straightforward matters, for instance buying a house or writing a will.

Personal injury, in comparison, is a form of litigation and demands a very different approach from all parties concerned. That includes you as the litigant. Begin your legal case in the right way and you’ve got a greater chance of success.

If you’re unsure what to do, these vital tips will help you out…

1. Write it all down on paper
Make detailed notes about what’s happened including the time and date of your hair appointment, stylist’s name, treatment performed, how you got hurt, correctional treatment offered (if relevant) and what you paid (if anything).

It’ll be the last thing you’ll want to do, but you must also take selfies of your head and hair, as well as keep samples of hair that’s broken away or fallen out. The reason why? It’s evidence. The strongest cases are those with lots of evidence as it’s almost impossible to refute your story.

2. Don’t go it alone
You may feel it necessary to visit your doctor to get his / her expert opinion on your injury. If you do go down this route, again record everything including the time and date of doctor’s appointment, prescriptions given and medical advice offered.

Note that this isn’t an essential requirement in order to sue a hairdresser. You’ll find that many law firms will involve partnering medical practitioners, both doctors and trichologists, as your matter progresses.

The most important action at this stage is to get professional opinion from a lawyer who specialises in this type of claim. The best law firms will provide a free initial consultation to assess your eligibility for legal action.

3. Stay calm
If you’re the victim of an accident at the hairdresser’s, this is undoubtedly a distressing and troubling time in your life. A reputable solicitor will do his / her utmost to take the stress away by supporting you from one step to the next, fighting for you in and out of court, and securing an agreeable level of compensation. You shouldn’t even need to worry about legal fees. Select ‘no win, no fee’ terms and only pay when your case is successful.

At Hairdressing Claims, our legal team is dedicated to helping people make claims against hairdressers. We offer all of the above – free suitability assessment, range of medical partners, ‘no win, no fee’ payment options – and, quite simply, sound legal advice resulting from many years of experience in this field.

To find out more, complete our online enquiry form, email enquiries@hairdressingclaims.co.uk, phone 0800 970 9102 from a landline for free or call 0333 202 6560 from a mobile.

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Consumer complaint issue vs legal claim issue

Consumer complaint issue vs legal claim issue
Consumer complaint vs legal claim

At Hairdressing Claims, we’re often asked which types of negative hairdressing experiences constitute a consumer complaint and which are suitable for a legal claim. In today’s blog post, this is what we’re going to address by differentiating between the two situations and helping you to channel your hairdresser-related queries accordingly.

Many of us have suffered the unfortunate consequence of asking for a particular cut or style from our hairdresser but ending up with something entirely different, for example getting a severe crop instead of a trim. Instead of leaving the hairdresser’s on a high note and proud of your freshly quaffed hair, the chasmic gap between expectations and reality means you’re disappointed and annoyed in equal measure at your hairdresser’s inept skills.

In these circumstances, it’s about receiving very poor service and falls under the remit of a consumer complaint. As such, you should raise the complaint directly with your hairdresser then, if necessary, with the salon owner or manager, quoting the Consumer Rights Act 2015 in order to get a partial / full refund or restyle.

These types of claim aren’t ordinarily eligible for ‘no win, no fee’ funding and paying for legal costs may exceed the amount you eventually recover. As such, if a satisfactory resolution isn’t reached following your initial complaint, ask about dispute resolution schemes or you may choose to use the Money Claim Online service and take the matter to the small claims court yourself.

Two useful sources of guidance for consumer complaints are Citizen’s Advice and Gov.uk. By reading the advice given on these sites, you can better understand your options and decide upon next steps.

Now that we’ve clarified the consumer compliant side of things, it’s easier to see that legal claims arise from more serious cases of physical harm. These include personal injuries such as scalp burns, scalp blisters, wounding, hair loss and hair damage resulting from over application of products, incorrect use of equipment, mishandling of sharp instruments or general lack of care.

Should this happen to you, you should consider pursuing a legal claim. At Hairdressing Claims, we’re experts in legal claims against hairdressers and offer no win, no fee funding to all our clients. Contact our legal team to start your claim.. Read our step-by-step guide to the hairdressing claims process for help during the preparatory stages.

Once instructed, we’ll work closely with doctors and trichologists to secure expert medical evidence and increase your chances of success.

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A step-by-step guide to the hairdressing claims process

Step-by-step guide to the hair claims process
Step-by-step guide to the hair claims process

Even if you’ve instructed a solicitor previously, pursuing claims against hairdressers is a daunting prospect and it’s hard to know exactly where to begin. That’s why we’ve devised these easy-to-follow instructions to help you start off on the right foot in order to progress your claim successfully and ease the stress at this upsetting time in your life:-

1. Make a record of your appointment
Write down the date and time of your visit to the hairdresser. If possible, note the name of your stylist, and name and address of your salon. Whilst still at your hairdresser’s, find out and record details of the products used throughout your treatment. Other information could also prove useful such as length of time at the hairdresser’s and a roughly drafted transcript of your conversation when discussing what had gone wrong.

2. Gather supporting evidence
Next, take photos of your injury, and keep some strands of your damaged hair that may snap off or from your hairbrush in a clean plastic bag. It’s worth digging out some photos of your hair pre-damage to show the extent of harm done, maybe from a holiday or night out when your hair was in optimum shape.

It may be appropriate to visit your doctor and seek expert medical opinion. Again, document your doctor’s appointment (date, time, doctor’s name, and medical practice name and address) with a summary of your diagnosis. This isn’t a prerequisite to legal proceedings though. At Hairdressing Claims, we have a select group of medical partners, both doctors and trichologists, to support our clients.

3. Seek legal advice
Contact Hairdressing Claims who are specialist personal injury lawyers with particular expertise in suing hairdressers for advice. Our legal team happily undertakes free initial assessments at which point we’ll tell you if you have a strong case.

Once you instruct us to represent you, we’ll provide a case plan and guide you through each subsequent stage of proceedings. We’ll draw upon our years of experience in this field and involve our close-working partners comprising doctors, trichologists and barristers in order to increase your chances of success and amount of compensation.

Doctors and trichologists will assist with identifying cause and expected recovery from damage, thereby showing why your hairdresser is at fault. Your sample hair and photos are invaluable here.

4. Settle your case in or out of court
Our aim is always to avoid taking the case to court, because this is preferable for everyone, especially you. If an acceptable out-of-court settlement isn’t forthcoming, however, we’ll proceed to court and give your case the final push needed to achieve the compensation you’re worthy of receiving.

The outcome is largely dependent upon whether your hairdresser is insured. With an insurer, settlement is much quicker than without an insurer, as it’s the insurance company who tend to pay the compensation monies.

As an unregulated industry, it’s not unusual to discover that your hairdresser lacks proper qualifications and insurance isn’t in place but you can rest assured that, in certain circumstances, we can still pursue compensation directly from the hairdresser or salon concerned instead, subject to checks.

Even in complex cases where court is necessary, the vast majority still tend to settle before trial commences.

5. Don’t undergo further hair treatment
As tempting as it might be to correct your hairdresser’s errors, and however persuasive your stylist may be in convincing you to have additional treatment, don’t allow anyone to apply more products until you’ve been given the medical green light. Otherwise, the damage may be even worse than it is now.

Another consideration is presenting the evidence. As upsetting as it is to keep your hair looking in such a bad way, by embarking upon further treatment you’re effectively covering your hairdresser’s tracks and reducing your chances of a successful claim. So wait until your hair’s been assessed from a medical and legal perspective, and photographed before you arrange any correctional treatment.

6. Start the hairdressing claims process today
Get in touch with our expert hair claims legal team by one of various methods. Complete our online enquiry form, email enquiries@hairdressingclaims.co.uk, phone 0800 970 9102 from a landline or call 0333 202 6560 from a mobile.

Top 5 reasons to sue your hairdresser

Hair loss
Hair loss

For the most part, after a visit to the hairdresser, you step out of the salon feeling great, looking amazing, smiling and flaunting your newly styled hair. Occasionally, you’re less happy because you haven’t quite got what you asked for. If this happens, you’re within your rights to complain, refuse to pay and come to a mutual decision about how best to rectify the situation.

Absolute worst case scenario, you suffer injury or damage following negligence or accident at the hairdresser’s. In these instances, you have a legitimate hair damage claim and should secure legal representation in order to seek compensation.

As hairdressing claims experts, we’re often asked what types of harm constitute a hair claim. To shed light on things, we’ve compiled the top 5 reasons to sue your hairdresser:-

1. Chemical scalp injury

Chemicals are part of many hair treatments, for example hair dyeing, bleaching, perming and straightening. It’s a stylist’s job to know how long certain products can be left on your hair as well as recognising that clients are different and some may be allergic to particular chemicals. Patch and strand testing should always be performed around 48 hours before any treatment to check for adverse reactions.

Where no testing’s been carried out, burns, blistering and other irritations such as dermatitis can occur on the scalp. Hair loss is another common outcome.

Also, some types of hair are simply not suitable for certain treatments. Eligibility can be ascertained by a straightforward visual and elasticity check without the need for pre-testing at all. For example, hair that’s been recently treated or is in bad condition.

2. Burned or damaged hair

Hair styling tools – that’s hairdryers, curling tongs and hot irons – emit high temperatures that cause grave harm if used incorrectly. Hair should have an extra barrier applied such as heat protection spray and appliances should not be used for too long on sections of hair. Burned or brittle hair will break easily and fall out.

Also, equipment should never come into direct contact with the skin otherwise burning and blistering will ensue.

3. Cuts and bleeding

Hairdressers should be trained in how to cut and shave hair in the right way but that doesn’t mean they don’t make mistakes every now and then. A slight lapse in concentration or misjudgement can result in a cut to your neck, ear or face by scissors or other styling implements such as razors and shavers. A cut’s bad enough but if it subsequently becomes infected, you’re going to be in a lot of pain.

4. Slips and trips

An unnoticed spillage or un-swept pile of hair is a potential trip hazard. Although salons have a duty to provide a clean and safe environment, a busy business with back-to-back appointments can quickly become neglectful because there’s scant time for cleaning up between clients’ appointments. Fall injuries include bruises, sprains, ligament tears and broken bones.

5. Beauty parlour syndrome

Vertebrobasilar insufficiency, otherwise known as ‘beauty parlour syndrome’, is caused by inadequate neck support and hyperextended backwards neck positioning over the basin during washing. An artery can be torn or compressed leading to blood clots. Symptoms include severe dizziness, loss of balance and facial numbness. In extreme cases, strokes.

Speak to our team in confidence about your hair claim case. Call 0800 141 3682 or email enquiries@hairdressingclaims.co.uk.