Hairdressers and Afro Caribbean hair

Afro Caribbean hair

A recent petition reported on the ITV news website is calling for better education and greater understanding of Afro Caribbean hair amongst hairdressers in the UK.

Afro hair differs widely in both texture and treatment from Caucasian hair. According to the petition, more extensive, hands-on training in how to undertake the full range of hairdressing treatments on Afro hair should form part of the qualification process at NVQ level for hairdressers. Doing so will not only allow hairdressers to cater adequately for black and Asian clients, it will also improve inclusivity in the industry.

In response to the newly launched petition, City and Guilds published a statement to the effect of: “Students of the NVQ Level 2 Hairdressing are taught the theory of cutting, colouring and styling Afro Caribbean hair. However, because of the demographics of the UK, we cannot enforce that people must have cut and styled extremely curly type hair as part of their course.”

It remains to be seen, then, whether the petition will change the future of hair training.

At Hairdressing Claims, we regularly encounter individuals who’ve been hurt by incorrect and careless use of chemicals by hairdressers on their hair. One example is chemical relaxing on Afro hair. If these chemicals are left on for too long, the hair being ‘relaxed’ as well as the scalp can be seriously damaged. This damage could be hair breakage, scalp burns and scalp blisters.

Read our earlier blog titled ‘Everything you did (and didn’t) want to know about keratin treatments’ to learn more on the potential dangers of straightening treatments which are increasingly popular among women with curly hair.

While injuries by hairdressers are relatively rare, they can and do happen. Should you find yourself in this upsetting and painful situation, it’s reassuring to know that expert legal teams such as ours can help you progress a compensation claim against your hairdresser.


To contact us in confidence, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Celebrity hair loss champion, Ricki Lake

Ricki Lake on Instagram

Contrary to popular belief, hair loss is not a phenomenon which only affects men. According to hair experts, 40% of women will experience visible hair loss in their lives too.

Lots of factors can contribute to hair loss, these being hormones, weight changes, age, genetics, medication, stress and negligent hairdressing or over-processing of our hair. Doctors and hair specialists, known as trichologists, are best placed to advise on the root causes, which may be due to underlying medical conditions, as well as recommend treatments for recovery.

Being honest and open on hair loss is a difficult and emotional step to take. This struggle with hair loss is epitomised by the American actress and TV presenter, Ricki Lake, who’s recently confessed about her 30-year-long battle on social media.

In a candid, inspiring Instagram post, Ricki shares a photo of her shaved hair and describes the trauma she’s suffered over a three-decade period. Striking a chord with women (and men) all over the world, Ricki explains how she kept the secret from everyone (including her therapist), tried a multitude of solutions (none of which worked in the long run) and is now finally liberated by exposing the truth.

Hoping to help others in the same situation to unshackle themselves from the “quiet hell” of hair loss, Ricki’s story has already been liked thousands of times on social media as well as prompting hundreds of messages of support from fans. Read more on the Independent’s website.

Amongst the contributory factors documented by Ricki are over-processing of her hair for a previous acting role and over-use of hair extensions in an attempt to hide her hair loss. These are two topical subjects we’ve written about before. Access our ‘Celebrities speak out about hair extension damage’, ‘What does over-processed hair look like?’, ‘Be careful of over-bleaching’ and ‘Katy Perry tells hair damage story on American chat show’ blogs.

If you get hurt by your hairdresser which results in hair loss or other damage to your hair and scalp, get in touch with our legal team to discuss the possibility of launching a compensation claim.


Please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Salons are open again but remember Covid rules

Salons are open now that lockdown has ended

With the second national lockdown finally at an end, hairdressing salons can operate once again in a Covid-secure manner under the new tier system. Unlike the earlier-in-the-year tier system whereby hairdressers faced potential closure in tier 3 subject to local authority rulings, salons are now permitted to remain open across all tiers as part of the government’s Covid winter plan.

This is welcome news to hairdressers (and other non-essential business owners) who have faced their most challenging year ever in 2020 by closing their doors for five months from the combined lockdowns.

Having lost almost half of their annual income this year, many salons have shut permanently as a direct result of financial losses incurred. Other salons have blatantly and illegally ignored temporary closure requirements, racking up fines of tens of thousands of pounds for repeated breaches in the process such as this salon in Oakenshaw.

It’s worth a reminder about the strict rules that should be adhered to by hairdressers, barbers and their clients. Necessarily so in our country’s efforts to prevent the spread of coronavirus and, ultimately, save lives. Access our ‘New-normal hairdressing regime’ and ‘Hairdressing without the small talk’ blogs to read about what the hairdressing experience looks like post lockdown. On top of this is the additional need to display the official NHS QR code poster from the new contact tracing app.

To operate and act responsibly, it’s vitally important for hairdressers to maintain standards during the backlog-of-appointments rush. Cutting corners can cause injury in the form of cuts, burns, blisters, breakage and other damage to the hair and scalp. Due care and attention are essential always. This includes undergoing patch or strand tests, even if these pre-appointment checks introduce a slight time delay.

To jog your memory of the dangers of negligent hairdressing, revisit our previous blog titled ‘Bad salon warning signs’.

Contact our legal team in confidence if you’ve suffered harm by your stylist to find out your next steps in pursuing a compensation claim.


To get in touch, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Consumer complaint and legal claim comparison table

Bad haircut and dye job?

Unfortunately, bad hairdressing happens to most of us. When you consider that you may attend nine or more hairdressing appointments each year (although perhaps less currently, due to ongoing COVID-19 restrictions and appointment backlogs), it’s pretty much inevitable that you won’t always be fully satisfied with your hair after every single salon visit. As with any service provider, the person delivering the service will have the occasional ‘off’ day, after all. Plus, there could be times when you fail to convey your requirements to the letter.

But what exactly should you tolerate as a poor one-off experience and what can you do if you want to take the matter further? Making a consumer complaint and filing a legal claim are the two distinct routes you can take here. Your choice between these two options depends upon the extent of your dissatisfaction and whether or not any physical harm was involved.

To pursue the first – consumer complaint – you must raise this directly with your hairdresser by quoting your prerogatives under the Consumer Rights Act 2015. To lodge the second – legal claim – you need to instruct the expertise of a lawyer, ideally on a ‘no win, no fee’ basis as this involves less risk on your part, such as our Hairdressing Claims team.

To help you decide your next steps, we’ve created a handy table showing the types of problems encountered at the hairdressers which constitute either a consumer complaint or legal claim…

CONSUMER COMPLAINT

Not receiving the cut or style you requested, for example getting a severe cut instead of a trim. The resolution comes in the form of an offer to put things right, or full or partial refund.

Colour treatment not turning out as promised and should be re-done.

Damage to your personal belongings, be it clothes, bags or other items, which is irreversible and necessitates replacement.

The amount charged for hairdressing services is higher than the cost quoted at the beginning or pre-appointment. A fee re-assessment is in order.

LEGAL CLAIM

Chemical injury resulting from over- or mis-application of hair dye, perming or straightening products.

Burn to your hair or scalp from incorrect and negligent use of hot styling tools like hairdryers, curling tongs and straightening irons.

Cuts and bleeding to your scalp, face, neck or ear due to misuse of sharp objects, these being scissors, shavers and razors.

Slips and trips in unnoticed spillage or unswept hair causing bruises, sprains and broken bones.

Beauty parlour syndrome, officially called vertebrobasilar insufficiency, which is the result of inadequate neck support and hyperextended positioning over the washing basin.

If your negative experience at the hairdresser’s falls into the ‘legal claim’ category, read our ‘A step-by-step guide to the hairdressing claims process’ blog and get in touch to kick start your claim.


To contact us, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Adverse reaction to hair dye by COVID-19 survivors

Hair being dyed at the hairdresser’s

We wrote recently about the impact of coronavirus on our hair; this being cumulative hair shedding and extreme hair loss. Here, we cover a new COVID-19 related phenomenon which is, as yet, not supported by sufficient scientific evidence… heightened sensitivity to hair dye.

According to a hair salon in London, people who’ve tested positive for or strongly suspect they’ve contracted COVID-19 in the past are suffering dangerous reactions to hair dye, even when they’ve had the same dye applied several times previously and not reacted negatively to it on any other occasion.

Just to highlight how potentially serious an allergic reaction to hair dye can be, symptoms variously include: an angry rash anywhere on the body; blisters or welts; stinging or burning sensation to the scalp, face or neck; itching or swelling to the scalp, eyelids, lips, hands or feet; feeling lightheaded or faint; wheezing and difficulty breathing or swallowing; nausea and vomiting; and collapsing or becoming unconscious.

The most severe of these signs are part of anaphylaxis and may not occur until hours or even days after your hair appointment. Read our earlier blog titled ‘Near-death experience following severe hair dye reaction’ to see just how life-threatening and life-limiting an adverse reaction to hair dye can be.

Because of stronger sensitivity evident in COVID-19 survivors, this London salon’s hairdressing clients are being asked to undergo patch and strand tests up to 48 hours before having their hair dyed, or eyelashes and eyebrows tinted.

At Hairdressing Claims, we would argue that these tests should be performed anyway, regardless of COVID-19. Allergic reactions can happen at any time due to the chemical paraphenylenediamine; a known irritant and allergen.

Any reputable hairdresser will insist on testing before undergoing chemical treatments like hair dyeing. They’ll also follow other safety precautions such as only leaving dye on your hair for the required time and immediately rinsing out using a mild shampoo at the slightest hint of a bad reaction.

As experts in claims against hairdressers, we see daily the impact of negligent hairdressing on people’s lives. Should you suffer harm at the hands of your hairdresser, get in touch to find out more about pursuing a legal claim for compensation. Our ‘3-step plan to suing your hairdresser’ and ‘A step-by-step guide to the hairdressing claims process’ blogs may prove useful too.


To contact us, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Double impact of COVID-19 on our hair

Hair loss discovery

We all know the effect coronavirus can have on our health. But what about the impact on our hair? Hair experts – called trichologists – report two ways in which COVID-19 can generate greater-than-normal hair loss, these being…

1. Cumulative hair shedding
While lockdown measures are easing now for most of us, there are still local restrictions in place throughout the UK and many people aren’t yet venturing into the office for work or even going out much to socialise. In other words, we’re still spending the biggest proportion of our time at home.

As such, our regular hair maintenance schedule has gone out of the window somewhat. Less pressure to look our best has resulted in a relaxation of our hair regime – that’s washing, brushing and styling.

You see, every time we do the above, we shed a certain amount of hair. Up to 100 hairs per wash, we’re led to believe. Doing it less means we shed more in one go because of the build up in between times.

The important thing is not to worry about this accumulated hair fall. Instead, switch back to your normal timings to fix the problem. It’s also better for your hair and scalp to keep them clean and healthy anyway.

2. Hair loss after contracting COVID-19
At the opposite end of the spectrum, some survivors of COVID-19 claim to have suffered more extreme hair loss both during and after the infection. A consistently high temperature is one of many symptoms of coronavirus. Fevers almost always cause excessive hair loss but this will stop eventually and hair will revert back to its usual rate of growth.

Similarly, those who’ve recovered from COVID-19 can struggle with psychological effects including telogen effluvium. This is the name for hair loss triggered by cortisol release in turn triggered by stressors on the body – in this case, illness.

Should you be concerned that this is happening to you, seek medical attention as the first step towards correctional treatment.

While on the subject of hair loss and hair damage generally, it’s worth noting our earlier blog posts for rejuvenation tips titled ‘Recovery for ravaged hair’ and ‘How to care for damaged hair’. Although relating specifically to harm caused at the hairdresser’s – such as burns, blisters and breakage resulting from negligent use of chemicals and hot styling products – you’ll find all manner of useful advice to get your hair in perfect shape again.

As experts in claims against hairdressers, these are subjects we know a lot about simply because we see first-hand what can and does happen at the hands of our hairdressers. Do get in touch with us if you’re keen to learn more about pursuing a legal claim for compensation.


To contact our Hairdressing Claims team, please email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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