£13,000 for Client Left With Scalp Burns and Hair Breakage Caused by Negligent Hairdresser

Our client, Mrs J, visited a salon in central London for a full head colour treatment. Her hair was approximately 60cm long and in great condition. Mrs J noticed that something was wrong with her treatment before she had even left the chair. Her hair was snapping and coming out in clumps. The stylist told her this was normal following the application of bleach, but Mrs J knew this wasn’t true and already the blisters were starting to form on the back of her ears and on her scalp.

By the time she had got home, Mrs J’s scalp and ears were causing her significant pain and the blisters were beginning to ooze. She visited her GP who prescribed a course of anti-biotics.

Over the course of the following weeks, the pain subsided and the blisters healed but our client’s hair remained in a poor condition. She sought the help of other hairdressers and applied various specialist treatments, including Olaplex, to help improve the hair’s condition, but with limited results.

A year after the incident her hair was still in bad shape, and she had grown angry about the way she had been treated. She contacted us for help.  We immediately passed her case to our specialist hairdressing claims solicitors at LLB Solicitors. They spoke with her and agreed to take the claim on a ‘no win, no fee’ basis.  

LLB Solicitors arranged for Mrs J to be seen by a specialist Trichologist who examined her in person and reviewed the photographs she had taken which documented her experience. The Trichologist confirmed that the chemical burns to her scalp and the ongoing hair breakage had been caused by the hairdresser’s negligent application of the bleaching agent. In his professional opinion, it would take up to 5 years for all the damage to grow out.

LLB Solicitors presented the claim to the hairdressers’ insurance company and after some discussion they accepted responsibility for the injury and offered Mrs J £5,000.00 in compensation. This was insufficient given the severity of the damage to our client’s hair, which had caused her significant psychological distress. Her solicitor arranged for her to been seen by a clinical psychologist, who subsequently confirmed the impact the incident had had on Mrs J’s self-esteem, causing her real anxiety and a depressed mood which had at times affected her ability to work. After much negotiation the case was concluded without the need for court proceedings in the sum of £13,000.00.

Whilst our client was very happy with the compensation she recovered; she would have much preferred it if the incident had never occurred. This reinforces the importance of performing strand and patch tests and the value of using an experienced hairdresser whenever chemical products are in use. It also stands as a reminder to hairdressers to not only work hard to avoid causing unnecessary injury, but also the importance of insurance. Had the stylist not been insured, they would have been personally liable to pay our client’s claim.  

You can read more about hairdressing claims here.

If you have suffered an injury caused by a hairdresser please contact us today for a free no obligation discussion. You can call us on 0333 202 6560 or 0800 141 3682, email us at enquiries@hairdressingclaims.co.uk or complete the contact us form.   

How-to guide: Making a compensation claim against your hairdresser

Your questions on hairdressing claims answered

If your hair or scalp has been damaged by your hairdresser, you’re entitled to make a personal injury claim against your salon.

The types of injuries that can befall you range from allergic reactions and chemical burns to heat damage and scarring from cuts and burns. Our earlier ‘Top 5 reasons to sue your hairdresser’ blog explains the main injuries constituting a hairdressing claim.

With the ‘why’ made clearer, exactly ‘how’ do you go about seeking compensation? To overcome any worries or feelings of overwhelm you may have at this time, here we outline the considerations to be borne in mind and actions to perform in launching a legal case:

Now: Understand your hairdresser’s obligations

To recognise when your hairdresser’s at fault, it’s important to know their duties and responsibilities. Quite simply, hairdressers have an obligation to protect their clients from injury, as well as keeping other salon visitors and staff out of harm’s way. There’s legislation in force to ensure safety at the hairdressing salon – Control of Substances Hazardous to Health Regulations 2002 and Health & Safety at Work Act 1974 amongst them.

In order to fulfil their duty of care, hairdressers must take measures such as testing electrical appliances routinely, cleaning surfaces and flooring regularly, handling and disposing of chemical substances properly, undergoing training in techniques and products thoroughly, checking the condition of your hair before embarking upon treatment, and insisting on patch and strand testing prior to applying potentially damaging creams and lotions.

Failure to execute any (or all!) of the aforementioned means that your hairdresser is guilty of negligence.

Next: Take essential preparatory steps to strengthen your legal claim

In basic terms, your activities immediately post-injury can significantly impact your ability to claim back the level of compensation you’re entitled to. To support your claim, make sure you take photographs, write a record of what’s happened and seek medical assistance by consulting a doctor where necessary. The more detailed your catalogue of events and inventory of supporting evidence, the more success can be assured.

For further reading on this vital stage in claims proceedings, go to our earlier ‘3-step plan to suing your hairdresser’ and ‘A step-by-step guide to the hairdressing claims process’ blogs.

Of course, there’s a possibility you may be reading this article after the event without any evidence having been gathered. That doesn’t necessarily mean that it’s too late to pursue a claim. No problem is insurmountable with the right legal expert behind you. Which takes us on to your final task…

Finally: Instruct a specialist law firm to begin your legal claim

With the foundations in place, contact a personal injury lawyer who specialises in claims against hairdressers. Your solicitor will assess the viability of your case on a no-obligation basis, will offer expert advice on what to do next and will represent you on ‘no win, no fee’ terms thereafter.

At Hairdressing Claims, we have years of experience helping individuals who’ve been let down by their hairdresser. As well as working closely with you, we provide access to the best trichologists, doctors and barristers so that you get the guidance you need for your case plan.

To get in touch with our Hairdressing Claims team in confidence, email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Social media hair hacks & trends to avoid

Popular social media platforms

It’s official: copying what you see on social media is bad for your health. Where your hair’s concerned, emulating hair hacks and trends shared on the likes of TikTok, Instagram and YouTube can cause permanent damage.

We’re all guilty of seeking out time-saving tricks to get our hair looking great without too much effort or expense. But, be wary as the videos you watch and images you view online could result in causing more harm than good if you try it out yourself at home.

To prevent long-lasting and irreparable harm, here we introduce you to some of the social media hacks and trends currently doing the rounds on the internet which you should avoid at all costs:

Cutting split ends trend

There are two elements to this bad trend. First, what you think are split ends may actually be new growth hair that’s shorter than the rest. So, your cutting exercise is pointless. Second, using normal scissors on your split ends won’t give a sharp cut. Only proper hairdressing scissors should be used for this purpose. Our ‘Getting to grips with split ends’ blog is a useful steer. There’s no substitute for getting your hair cut professionally at a reputable hairdressing salon to keep split ends at bay.

Popping the scalp trend

We’re not even going to guess how this awful trend came into being. Needless to say, scalp popping – the process of yanking clumps of hair from your head to make a popping sound – can be extremely harmful. And painful. That’s because it can tear your scalp and damage the bulb of the ‘popped’ hair. In the worst cases, hair might be prevented from growing in the damaged places ever again.

Perfume-spray dye trend

Think spraying perfume on straighteners then applying on your hair will dye it? Think again! Instead of any dyeing effect, you’ll simply be left with dry, brittle, frizzy, dull, flyaway hair once the chemicals and alcohol in the perfume get to work by removing your hair’s natural oils and moisture. Videos showing this trend in action are fake. Another useful resource on a related subject is our ‘Box hair dye dangers’ blog.

Hair-washing hack

Particularly targeted at individuals with longer hair, the idea behind the hair-washing hack is to only wash half of your hair as a time-saving measure. While it’s readily acknowledged that washing a full head of long hair does indeed take time, neglecting to do so will cause build up that may damage your scalp, prevent its ability to grow and impact your hair’s health. To better understand optimum hair washing maintenance, access our ‘How to formulate your hair washing routine’ blog.

Heat-free waves hack

Any hair styling that doesn’t involve heat is welcomed but not if it necessitates over manipulating wet hair. Using tools on hair that’s damp can damage the structure of the cuticle. The outcome is coarse hair that’s easily broken. Learn more about caring for wet hair in our ‘Wet hair mistakes: Why and how to avoid these 7 schoolgirl errors’ blog.

About Hairdressing Claims

At Hairdressing Claims, we champion good hair, whether it’s at-home styling or visiting the hairdressing salon. Ruining your hair and scalp is a distressing experience that no one should have to suffer, especially when it’s through no fault of your own – by your hairdresser’s carelessness.

If you pursue a claim for compensation against your hairdresser, our free initial assessment and ‘no win, no fee’ terms ease the financial pressure and lessen the stress at a difficult time.

Contact us to start a hair treatment injury claim by emailing enquiries@hairdressingclaims.co.uk, calling 0800 141 3682 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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A trichologist’s role in compensation claims

Your questions answered about how a trichologist supports legal claims against hairdressers

As specialists in compensation claims for hairdresser negligence which causes scalp burns, scalp blisters, hair damage or hair loss, we’re often asked ‘what’s a trichologist?’ by our clients. That’s because one of the steps in suing a hairdressing salon involves getting guidance by a trichologist (more on this later).

In today’s blog, we explain the role of a trichologist along with why, when and how to instruct one…

What is a trichologist?

First things first, a trichologist is an expert on diseases and problems relating to the hair and scalp, as well as their cures and treatments.

The term ‘trichology’ itself derives from the Ancient Greek word ‘thrix’, meaning hair. While trichologists aren’t doctors, they advise people suffering from hair-related issues by diagnosing and recommending a course of action. They don’t prescribe drugs, or perform medical and surgical procedures.

A trichologist’s training

To fully understand the role of a trichologist, it’s useful to know how they’re trained to do their job. Trichologists undergo specialised training comprising a combination of academic studies with hands-on experience, observations and mentoring.

Once certification has been achieved through successful completion of an accredited programme, trichologists join a professional organisation – the Institute of Trichologists, Trichological Society and International Association of Trichologists, plus bodies specific to each country amongst them.

Why to see a trichologist

So, what types of conditions would demand that you visit a trichologist? To give you some examples of why you should seek a trichologist’s help:

Hair loss – both men and women

Pattern baldness is the form of hair loss that follows a well-defined pattern. For men, hair loss begins above the temples and recedes into a characteristic ‘M’ shape. For women, hair loss tends to be overall thinning without a hairline that recedes. Hair loss of this nature is permanent.

Usually, this type of hair loss is associated with a medical or inherited condition – from high blood pressure to polycystic ovary syndrome – rather than resulting from a hairdressing appointment that’s gone badly wrong. Your trichologist will get to the root cause and signpost you to a doctor.

Hair shedding

To use its technical term, telogen effluvium is the process of large sections of hair detaching from the scalp. It’s temporary hair loss that’s triggered by any number of factors such as stress, poor diet, menopause, childbirth, underlying health conditions and sudden weight loss. Hair shedding is a side effect of some medical treatments too, chemotherapy drugs for instance. This is called anagen effluvium.

Again, hair shedding isn’t caused by a bad experience at the hairdressing salon. A trichologist is a good place to start and he/she can direct you to a physician or psychologist for appropriate support.


The most complex form of hair loss is alopecia as it comes in many varieties, comprising alopecia areata (the body’s immune system attacking healthy tissues so that hair falls out and new hair is prevented from growing – there are round patches of hair loss), alopecia totalis (complete loss of hair on the scalp and, potentially, elsewhere on the body) and cicatricial alopecia (otherwise known as scarring alopecia).

It’s this latter type of alopecia we encounter most in our clients. Essentially, scarring alopecia is the result of hair follicles being destroyed, scar tissue being formed and hair being unable to regrow thereafter.

Whilst skin conditions, autoimmune diseases and inflammatory disorders are often to blame, so too is a hair treatment injury. For instance, the incorrect use of hair relaxing and hair curling chemicals, and excessive application of heat styling tools like hair straighteners, curling irons and blow dryers. Certain hairstyles are guilty also. Those styles pulling hair away from the scalp with extreme force (overtight ponytails and braids) or placing heavy weight onto hair strands (hair extensions) can irreparably damage hair, especially in the case of badly fitted hair extensions.

When to meet with a trichologist

In a nutshell, the answer to the question of when to see a trichologist is: as early as possible. The sooner you seek a trichologist’s services, the greater your chances of recovery – at least partially, if not fully. With early intervention and detection, you’re better able to stop the hair loss and even reverse the effects.

In our ‘3-step plan to suing your hairdresser’ blog, the involvement of a trichologist occurs in step #2, after documenting what’s happened and as part of pursuing a legal claim with a law firm behind you.

What to expect at your trichology appointment

Pinpointing your hair loss/damage problem(s) necessitates (1) a trichologist asking a series of questions about your health, nutrition, lifestyle, family history and hair care routine, (2) a trichologist examining your hair and scalp with the naked eye, through a digital microscope and/or via a hair pull test, and (3) a trichologist giving his/her analysis, recommendations and referrals.

How to find a trichologist

As set out in our earlier blog, you don’t need to go it alone. Finding a qualified, reputable trichologist takes research. You’ll be pleased to learn that the Hairdressing Claims team has long-standing partnerships with expert trichologists. We’ll set up an appointment on your behalf as your matter progresses, in the initial stages of suing your hairdresser for harm and injury you’ve suffered at their hands.

Are you keen to pursue a compensation claim for hair damage or scalp burns from your hairdressing salon? Then get in touch with us here at Hairdressing Claims team by emailing enquiries@hairdressingclaims.co.uk, calling 0800 141 3682 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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Getting to grips with split ends

The best cure for split ends? A decent trim!

If there’s one thing that’s going to get in the way of a good hair day, it’s split ends. The bane of every luscious-locked fashionista’s life, split ends have the capacity to ruin even the neatest hairstyles.

What’s to be done? Where split ends are concerned, there are three options open to you:

1. Prevent split ends

As the old adage goes, prevention is better than cure. Split ends are brought about from various reasons including illness, bad hairdressing and over-styling. The actual causes themselves vary greatly – from chemical-based treatments and heated appliances to extreme weather exposure and damaging washing routines.

Because we’re staunch advocates of healthy hair, it’s a subject we’ve written about lots, most recently in our ‘How to identify, prevent and cure hair damage’ blog.

To clarify, prevention doesn’t have to mean total avoidance of these things altogether as ‘real life’ must go on. Rather, approach them with slightly more-than-usual care. To give you a few ‘for instance’ scenarios…

If you’re using heating tools, such as curling tongs and straightening irons, choose the right products for the job. This applies to the heat tool itself (make sure it has adjustable settings) and to heat protector sprays (check the label refers to thermal heat, not just hairdryer heat).

If you’re styling your hair in an updo, be mindful about traction and snagging. Tight ponytails are the worst culprits. Limit how often you wear these hairstyles and use softer ties, like silk scrunchies and plastic spirals, which are easier on the hair.

If your hair washing routine is slightly amiss, introduce welcome changes, for example buy strengthening and softening shampoos packed full of fortifying ingredients. Something you may not have thought abut is your shower head. Is it angled correctly so as not to cause unnecessary harm? Apparently, the ideal position is directly above you for water to flow in the direction of hair growth. Your hairbrush and towelling techniques have a part to play too. Our ‘Wet hair mistakes: Why and how to avoid these 7 schoolgirl errors’ and ‘How to formulate your hair washing routine’ blogs contain all the essential tips.

If you’re undergoing treatment involving chemicals at the hair salon – be it dyeing, bleaching, perming or straightening – ensure you search for a reputable hairdresser whom you trust and familiarise yourself in what can go wrong. That way, you’ll notice if something’s not quite right during your appointment to draw your hairdresser’s attention to and stop any damage in its tracks. Check out our ‘Bad salon warning signs’ blog to help you out.

2. Get rid of split ends

You could say that hair damage in the form of split ends is inevitable. We all have special occasions to look our best for every now and then. Just going into the office demands a little extra hair styling than a chill-out day at home. And even those with the most diligent haircare routines will let split ends slip through the net at some point in time.

The solution? A haircut! You can either get a decent trim or have an ‘invisible cut’. The former – decent trim – might only be possible if there’s been a reasonable gap since your last hairdressing appointment, otherwise you’re likely to lose too much length. As a rule of thumb, aim for a haircut each six to eight weeks.

The latter – invisible cut – can be performed by your hairdresser or you could actually try it yourself. With proper hairdressing scissors, divide your hair into sections, twist these sections gently at the bottom one at a time, run your fingers up the hair shaft to expose split ends, and trim.

3. Hide split ends

If none of the aforementioned is viable, get crafty and hide your split ends from obvious view. This is all about products. Oils, serums and creams act like glue to make even the springiest split ends miraculously disappear.

Should you have a hair emergency in need of a temporary fix, seek out remedies, therapies, repairs and regenerating masks that include ingredients which deliver much-needed protecting, hydrating, strengthening, conditioning and sealing properties. As well as immediately seeming to go away – so you can feel great for your upcoming event – they promote healthier hair by doing more than simply a one-off cover up – for better hair in the longer term.

If you’ve been injured by your hairdresser, whether it’s scalp blisters or burns and hair loss or breakage, get in touch with our Hairdressing Claims team. To find out if you’re eligible for compensation and to pursue a legal claim, contact us today by emailing enquiries@hairdressingclaims.co.uk, calling 0800 141 3682 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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Box hair dye dangers

Hair dye gone wrong?

The enforced restrictions of lockdown caused more people than ever to turn to DIY hairdos such as box dyes. (Remember our ‘Lockdown hair, anyone?’ blog?) Although lockdown is thankfully in the past, box dyes remain a popular choice for many of us for upkeep of colour in a more affordable way.

But, are you aware of the dangers of box dyes?

Considering the presence of chemicals – ammonia, peroxide and paraphenylenediamine amongst them – this fact shouldn’t be overly surprising. After all, they are known irritants which can cause serious hair and scalp injuries such as hair breakage and hair loss, and scalp blisters and burns.

Yet, the reactions to a now-viral video, posted by a hairdresser showing the impact on his client’s hair from box dye, reveal the extent of shock upon the discovery of damage. Reported on the Daily Record’s website, the video was viewed a staggering 8.9 million times and instigated a string of horrified comments. In this case, the hairdressing client actually decided to proceed with the treatment despite her hair reacting to the strand test by breaking.

Our ‘5 top tips for fool-proof hair dyeing’, ‘Top tips for home hair dyeing’ and ‘The how and why of patch testing’ blogs guide you through what to do before undergoing hair dye and other chemical-based treatments.

If you needed a reminder of exactly what can go wrong – failing to perform strand tests, overlapping bleach and incorrectly using chemicals on your hair can result in extreme hair and scalp damage, as revealed in warts-and-all terms in our ‘Scalp blisters and facial swelling caused by hair dye’, ‘Near-death experience following severe hair dye reaction’ and ‘What does over-processed hair look like?’ blogs as just three examples of hair dyeing gone wrong.

Experienced a hair disaster yourself? Contact us by emailing enquiries@hairdressingclaims.co.uk, calling 0800 141 3682 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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