£2k compensation win for burn injury client

Burn injury client
Burn injury client

A client of Hairdressing Claims was successful in securing over £2,000.00 following a skin burn at a local hair salon in December 2017.

During a routine cut and blow dry appointment at Blow Dry Express in London’s Canary Wharf, the negligent actions of her hairdresser, a freelance stylist on duty that day, resulted in a 20p-size burn on our client’s forehead caused by a hot hairdryer which had not been properly fitted with a diffuser.

The full extent of our client’s injury was revealed when she removed her makeup in the evening. In addition to the pain experienced by the burn, our client’s suffering was made worse by missing out on a holiday, and facing embarrassment in the workplace and at social events.

The former – her holiday – was a planned Christmas break abroad in a hot climate with family which our client was compelled to cancel after being advised to keep out of the sun. The latter – working and socialising – meant she was constantly questioned by colleagues as to what had caused the noticeable burn mark, thereby becoming self-conscious.

As a senior financier at HSBC who regularly meets with customers face to face, our client suffered further awkwardness during client meetings because of an understandable concern about her appearance. Psychological problems are common among clients who suffer unsightly damage to their hair or burns to the face.

There was outside-of-work impact from the incident too, as our client began avoiding social occasions, stopped going to the gym and didn’t attend yoga classes whilst she recovered from her injuries.

As well as these work and lifestyle limitations, our client also continues to experience anxiety when visiting the hairdresser’s for fear of a repeat episode. Previously, she enjoyed getting her hair done and had sometimes frequented the salon twice a week.

Despite initially denying responsibility, analysis of the evidence confirmed Blow Dry Express’s liability. When her case was taken to trial, District Judge Worthington sitting at Central London County Court ruled that the salon’s owners, BDE Enterprises Can Ltd, should pay our client £2,064.00 in damages including £31.00 to reimburse the cost of the initial appointment, plus her legal costs for bringing the matter to court.

Although accidents are one of life’s inevitabilities, they should never happen at the hairdressers. If, like our client, you’ve suffered a burn or injury during a hairdressing treatment and you want to sue your hairdresser, please get in touch with our specialist claims against hairdressers legal team.

You can read more about our client’s experience via the links below:

/standard.co.uk/news/uk/banker-burned-on-head-during-blow-dry-wins-2000-damages-a4171766.html

/telegraph.co.uk/news/2019/06/20/senior-hsbc-banker-wins-compensation-hairdresser-burned-head/

/thetimes.co.uk/article/banker-wins-10-000-after-being-burnt-at-hair-salon-hs3wnv3xf

Email enquiries@hairdressingclaims.co.uk, call 0800 970 9102 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Compensation for woman after negligent hairdressing leads to intense hair ruin

Bleaching procedure
Bleaching procedure

A customer of Toni & Guy International Ltd has received a £6,5000 pay-out in an out-of-court settlement after a catalogue of bleaching errors during a routine dyeing appointment caused severe hair breakage.

Paul McNulty, a hairdressing claims specialist solicitor, explained how his client works in the creative industry and cancelled a series of appointments following the unfortunate incident.

“My client is a busy and successful business owner,” said Paul. “A well-groomed, professional appearance is essential. The distress caused by the damage incurred at the salon resulted in my client being unable to continue her normal work activity. The injury was both physical and psychological, and the financial losses included reduction in earnings as well as expenses for shampoo, conditioner and over-the-counter medication needed throughout the recovery phase. With full restoration of hair to its original state expected to take 34 months, expense costs alone equated to over £1,000.”

During the legal process, the claimant’s hair was assessed by an expert Consultant Trichologist. Drawing together verbal, written and photographic evidence, the Trichologist found that the hairdresser’s negligent care had caused “incorrect colour”, “hair shafts resembling chewing gum which pull apart with ease”, “obvious severance stubble in many regions” and “low or nil elasticity and tensile strength”. He recommended the use of high-quality shampoo and conditioning products in order to protect hair from grooming-related severance in its weakened condition.

The wrongdoing occurred on the claimant’s third visit to Toni & Guy when she was due to undergo customary root touch up of her hair which is naturally brown and had been bleached to platinum blonde over a 2½ year period. Amongst the multiple negligent actions were: lack of strand or elasticity testing; extreme overlapping onto previously bleached hair; over-exposure of bleach as the hairdresser departed the salon for a lengthy lunch break; and subsequent additional bleach bath in an attempt to fix the ensuing turquoise colouring.

The combined impact of over-use of products containing chemical peroxide and the incompetent hairdressing conducted by a junior, inexperienced stylist led to instant intense breakage close to the roots and hair loss to a large central section of hair.

“The circumstances of this case show that the salon is entirely to blame for the harm caused,” added Paul. “Failure to conduct any form of pre-treatment checks, applying bleach to hair rendered vulnerable by prior bleaching and an extensive period of exposure to peroxide which is a powerful alkali have had devastating results. Healing and re-growth will be prolonged. We pursued a claim for the pain and suffering experienced, and we were successful on our client’s behalf. The money goes some way to recompensing our client for what she’s been through.”

Toni & Guy’s insurer initially denied liability and placed the blame on our client for washing her hair at home. They later offered to refund the £60 appointment fee which was wholly inadequate compensation for our client’s suffering. Hairdressing Claims’ specialist solicitors issued court proceedings to sue the negligent hairdresser. Eventually they conceded liability and offered £4,500. This was rejected and the case subsequently concluded for £6,500 without the need for a court trial.

About Hairdressing Claims

Hairdressing Claims offers a specialist nationwide service on ‘no win, no fee’ terms to individuals who have been let down by their hairdresser. Find out more by completing an online enquiry form. Or contact us by email at enquiries@hairdressingclaims.co.uk, or call free on 0800 970 9102 from a landline or 0333 202 6560 from a mobile.

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