£13,000 for Client Left With Scalp Burns and Hair Breakage Caused by Negligent Hairdresser

Our client, Mrs J, visited a salon in central London for a full head colour treatment. Her hair was approximately 60cm long and in great condition. Mrs J noticed that something was wrong with her treatment before she had even left the chair. Her hair was snapping and coming out in clumps. The stylist told her this was normal following the application of bleach, but Mrs J knew this wasn’t true and already the blisters were starting to form on the back of her ears and on her scalp.

By the time she had got home, Mrs J’s scalp and ears were causing her significant pain and the blisters were beginning to ooze. She visited her GP who prescribed a course of anti-biotics.

Over the course of the following weeks, the pain subsided and the blisters healed but our client’s hair remained in a poor condition. She sought the help of other hairdressers and applied various specialist treatments, including Olaplex, to help improve the hair’s condition, but with limited results.

A year after the incident her hair was still in bad shape, and she had grown angry about the way she had been treated. She contacted us for help.  We immediately passed her case to our specialist hairdressing claims solicitors at LLB Solicitors. They spoke with her and agreed to take the claim on a ‘no win, no fee’ basis.  

LLB Solicitors arranged for Mrs J to be seen by a specialist Trichologist who examined her in person and reviewed the photographs she had taken which documented her experience. The Trichologist confirmed that the chemical burns to her scalp and the ongoing hair breakage had been caused by the hairdresser’s negligent application of the bleaching agent. In his professional opinion, it would take up to 5 years for all the damage to grow out.

LLB Solicitors presented the claim to the hairdressers’ insurance company and after some discussion they accepted responsibility for the injury and offered Mrs J £5,000.00 in compensation. This was insufficient given the severity of the damage to our client’s hair, which had caused her significant psychological distress. Her solicitor arranged for her to been seen by a clinical psychologist, who subsequently confirmed the impact the incident had had on Mrs J’s self-esteem, causing her real anxiety and a depressed mood which had at times affected her ability to work. After much negotiation the case was concluded without the need for court proceedings in the sum of £13,000.00.

Whilst our client was very happy with the compensation she recovered; she would have much preferred it if the incident had never occurred. This reinforces the importance of performing strand and patch tests and the value of using an experienced hairdresser whenever chemical products are in use. It also stands as a reminder to hairdressers to not only work hard to avoid causing unnecessary injury, but also the importance of insurance. Had the stylist not been insured, they would have been personally liable to pay our client’s claim.  

You can read more about hairdressing claims here.

If you have suffered an injury caused by a hairdresser please contact us today for a free no obligation discussion. You can call us on 0333 202 6560 or 0800 141 3682, email us at enquiries@hairdressingclaims.co.uk or complete the contact us form.   

How-to guide: Making a compensation claim against your hairdresser

Your questions on hairdressing claims answered

If your hair or scalp has been damaged by your hairdresser, you’re entitled to make a personal injury claim against your salon.

The types of injuries that can befall you range from allergic reactions and chemical burns to heat damage and scarring from cuts and burns. Our earlier ‘Top 5 reasons to sue your hairdresser’ blog explains the main injuries constituting a hairdressing claim.

With the ‘why’ made clearer, exactly ‘how’ do you go about seeking compensation? To overcome any worries or feelings of overwhelm you may have at this time, here we outline the considerations to be borne in mind and actions to perform in launching a legal case:

Now: Understand your hairdresser’s obligations

To recognise when your hairdresser’s at fault, it’s important to know their duties and responsibilities. Quite simply, hairdressers have an obligation to protect their clients from injury, as well as keeping other salon visitors and staff out of harm’s way. There’s legislation in force to ensure safety at the hairdressing salon – Control of Substances Hazardous to Health Regulations 2002 and Health & Safety at Work Act 1974 amongst them.

In order to fulfil their duty of care, hairdressers must take measures such as testing electrical appliances routinely, cleaning surfaces and flooring regularly, handling and disposing of chemical substances properly, undergoing training in techniques and products thoroughly, checking the condition of your hair before embarking upon treatment, and insisting on patch and strand testing prior to applying potentially damaging creams and lotions.

Failure to execute any (or all!) of the aforementioned means that your hairdresser is guilty of negligence.

Next: Take essential preparatory steps to strengthen your legal claim

In basic terms, your activities immediately post-injury can significantly impact your ability to claim back the level of compensation you’re entitled to. To support your claim, make sure you take photographs, write a record of what’s happened and seek medical assistance by consulting a doctor where necessary. The more detailed your catalogue of events and inventory of supporting evidence, the more success can be assured.

For further reading on this vital stage in claims proceedings, go to our earlier ‘3-step plan to suing your hairdresser’ and ‘A step-by-step guide to the hairdressing claims process’ blogs.

Of course, there’s a possibility you may be reading this article after the event without any evidence having been gathered. That doesn’t necessarily mean that it’s too late to pursue a claim. No problem is insurmountable with the right legal expert behind you. Which takes us on to your final task…

Finally: Instruct a specialist law firm to begin your legal claim

With the foundations in place, contact a personal injury lawyer who specialises in claims against hairdressers. Your solicitor will assess the viability of your case on a no-obligation basis, will offer expert advice on what to do next and will represent you on ‘no win, no fee’ terms thereafter.

At Hairdressing Claims, we have years of experience helping individuals who’ve been let down by their hairdresser. As well as working closely with you, we provide access to the best trichologists, doctors and barristers so that you get the guidance you need for your case plan.

To get in touch with our Hairdressing Claims team in confidence, email enquiries@hairdressingclaims.co.uk, call 0800 141 3682 from a landline for free, phone 0333 202 6560 from a mobile or complete our online enquiry form.

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Social media hair hacks & trends to avoid

Popular social media platforms

It’s official: copying what you see on social media is bad for your health. Where your hair’s concerned, emulating hair hacks and trends shared on the likes of TikTok, Instagram and YouTube can cause permanent damage.

We’re all guilty of seeking out time-saving tricks to get our hair looking great without too much effort or expense. But, be wary as the videos you watch and images you view online could result in causing more harm than good if you try it out yourself at home.

To prevent long-lasting and irreparable harm, here we introduce you to some of the social media hacks and trends currently doing the rounds on the internet which you should avoid at all costs:

Cutting split ends trend

There are two elements to this bad trend. First, what you think are split ends may actually be new growth hair that’s shorter than the rest. So, your cutting exercise is pointless. Second, using normal scissors on your split ends won’t give a sharp cut. Only proper hairdressing scissors should be used for this purpose. Our ‘Getting to grips with split ends’ blog is a useful steer. There’s no substitute for getting your hair cut professionally at a reputable hairdressing salon to keep split ends at bay.

Popping the scalp trend

We’re not even going to guess how this awful trend came into being. Needless to say, scalp popping – the process of yanking clumps of hair from your head to make a popping sound – can be extremely harmful. And painful. That’s because it can tear your scalp and damage the bulb of the ‘popped’ hair. In the worst cases, hair might be prevented from growing in the damaged places ever again.

Perfume-spray dye trend

Think spraying perfume on straighteners then applying on your hair will dye it? Think again! Instead of any dyeing effect, you’ll simply be left with dry, brittle, frizzy, dull, flyaway hair once the chemicals and alcohol in the perfume get to work by removing your hair’s natural oils and moisture. Videos showing this trend in action are fake. Another useful resource on a related subject is our ‘Box hair dye dangers’ blog.

Hair-washing hack

Particularly targeted at individuals with longer hair, the idea behind the hair-washing hack is to only wash half of your hair as a time-saving measure. While it’s readily acknowledged that washing a full head of long hair does indeed take time, neglecting to do so will cause build up that may damage your scalp, prevent its ability to grow and impact your hair’s health. To better understand optimum hair washing maintenance, access our ‘How to formulate your hair washing routine’ blog.

Heat-free waves hack

Any hair styling that doesn’t involve heat is welcomed but not if it necessitates over manipulating wet hair. Using tools on hair that’s damp can damage the structure of the cuticle. The outcome is coarse hair that’s easily broken. Learn more about caring for wet hair in our ‘Wet hair mistakes: Why and how to avoid these 7 schoolgirl errors’ blog.

About Hairdressing Claims

At Hairdressing Claims, we champion good hair, whether it’s at-home styling or visiting the hairdressing salon. Ruining your hair and scalp is a distressing experience that no one should have to suffer, especially when it’s through no fault of your own – by your hairdresser’s carelessness.

If you pursue a claim for compensation against your hairdresser, our free initial assessment and ‘no win, no fee’ terms ease the financial pressure and lessen the stress at a difficult time.

Contact us to start a hair treatment injury claim by emailing enquiries@hairdressingclaims.co.uk, calling 0800 141 3682 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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A trichologist’s role in compensation claims

Your questions answered about how a trichologist supports legal claims against hairdressers

As specialists in compensation claims for hairdresser negligence which causes scalp burns, scalp blisters, hair damage or hair loss, we’re often asked ‘what’s a trichologist?’ by our clients. That’s because one of the steps in suing a hairdressing salon involves getting guidance by a trichologist (more on this later).

In today’s blog, we explain the role of a trichologist along with why, when and how to instruct one…

What is a trichologist?

First things first, a trichologist is an expert on diseases and problems relating to the hair and scalp, as well as their cures and treatments.

The term ‘trichology’ itself derives from the Ancient Greek word ‘thrix’, meaning hair. While trichologists aren’t doctors, they advise people suffering from hair-related issues by diagnosing and recommending a course of action. They don’t prescribe drugs, or perform medical and surgical procedures.

A trichologist’s training

To fully understand the role of a trichologist, it’s useful to know how they’re trained to do their job. Trichologists undergo specialised training comprising a combination of academic studies with hands-on experience, observations and mentoring.

Once certification has been achieved through successful completion of an accredited programme, trichologists join a professional organisation – the Institute of Trichologists, Trichological Society and International Association of Trichologists, plus bodies specific to each country amongst them.

Why to see a trichologist

So, what types of conditions would demand that you visit a trichologist? To give you some examples of why you should seek a trichologist’s help:

Hair loss – both men and women

Pattern baldness is the form of hair loss that follows a well-defined pattern. For men, hair loss begins above the temples and recedes into a characteristic ‘M’ shape. For women, hair loss tends to be overall thinning without a hairline that recedes. Hair loss of this nature is permanent.

Usually, this type of hair loss is associated with a medical or inherited condition – from high blood pressure to polycystic ovary syndrome – rather than resulting from a hairdressing appointment that’s gone badly wrong. Your trichologist will get to the root cause and signpost you to a doctor.

Hair shedding

To use its technical term, telogen effluvium is the process of large sections of hair detaching from the scalp. It’s temporary hair loss that’s triggered by any number of factors such as stress, poor diet, menopause, childbirth, underlying health conditions and sudden weight loss. Hair shedding is a side effect of some medical treatments too, chemotherapy drugs for instance. This is called anagen effluvium.

Again, hair shedding isn’t caused by a bad experience at the hairdressing salon. A trichologist is a good place to start and he/she can direct you to a physician or psychologist for appropriate support.


The most complex form of hair loss is alopecia as it comes in many varieties, comprising alopecia areata (the body’s immune system attacking healthy tissues so that hair falls out and new hair is prevented from growing – there are round patches of hair loss), alopecia totalis (complete loss of hair on the scalp and, potentially, elsewhere on the body) and cicatricial alopecia (otherwise known as scarring alopecia).

It’s this latter type of alopecia we encounter most in our clients. Essentially, scarring alopecia is the result of hair follicles being destroyed, scar tissue being formed and hair being unable to regrow thereafter.

Whilst skin conditions, autoimmune diseases and inflammatory disorders are often to blame, so too is a hair treatment injury. For instance, the incorrect use of hair relaxing and hair curling chemicals, and excessive application of heat styling tools like hair straighteners, curling irons and blow dryers. Certain hairstyles are guilty also. Those styles pulling hair away from the scalp with extreme force (overtight ponytails and braids) or placing heavy weight onto hair strands (hair extensions) can irreparably damage hair, especially in the case of badly fitted hair extensions.

When to meet with a trichologist

In a nutshell, the answer to the question of when to see a trichologist is: as early as possible. The sooner you seek a trichologist’s services, the greater your chances of recovery – at least partially, if not fully. With early intervention and detection, you’re better able to stop the hair loss and even reverse the effects.

In our ‘3-step plan to suing your hairdresser’ blog, the involvement of a trichologist occurs in step #2, after documenting what’s happened and as part of pursuing a legal claim with a law firm behind you.

What to expect at your trichology appointment

Pinpointing your hair loss/damage problem(s) necessitates (1) a trichologist asking a series of questions about your health, nutrition, lifestyle, family history and hair care routine, (2) a trichologist examining your hair and scalp with the naked eye, through a digital microscope and/or via a hair pull test, and (3) a trichologist giving his/her analysis, recommendations and referrals.

How to find a trichologist

As set out in our earlier blog, you don’t need to go it alone. Finding a qualified, reputable trichologist takes research. You’ll be pleased to learn that the Hairdressing Claims team has long-standing partnerships with expert trichologists. We’ll set up an appointment on your behalf as your matter progresses, in the initial stages of suing your hairdresser for harm and injury you’ve suffered at their hands.

Are you keen to pursue a compensation claim for hair damage or scalp burns from your hairdressing salon? Then get in touch with us here at Hairdressing Claims team by emailing enquiries@hairdressingclaims.co.uk, calling 0800 141 3682 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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£6,300.00 compensation for hair damage and burns caused by negligent hairdresser

Balayage dyeing technique underway

Our client, Miss J, visited her local hair salon in Cheshire to have her hair bleached and coloured using a balayage technique, with dark blonde roots fading into a lighter shade towards the ends of her hair.

Unfortunately, her hairdresser failed to perform a strand test or a patch test prior to carrying out the treatment. The stylist also failed to check our client’s hair during the treatment. Consequently, she was left with significant damage to her hair and scalp caused by the negligent application of bleach.

Our client’s injuries included numerous chemical burns and blisters to her scalp resulting in erythema (a skin reaction – read more here). The hair at the nape of her neck was also severely burnt leading to hair breakage and loss. The stylist attempted to cover the damage they had caused by smothering a large amount of oil in our client’s hair before she left the salon.

When our client reported her injuries, the salon denied any wrong-doing and said the client must have done something at home after the appointment to cause the damage. This was a false allegation entirely rejected by our client, who was left in pain, with damaged hair and wondering what to do. She researched whether she would be able to sue her hairdresser and found us online. She phoned us to see if she might have a compensation claim against the salon and we agreed to investigate her claim on a ‘no win, no fee’ basis.

Our team of expert solicitors instructed a leading hair and scalp expert (known as a trichologist) to examine our client and prepare evidence in support of her claim. The trichologist confirmed that our client’s hair was severely damaged, and it would take approximately 40 months before the hair would regrow to its healthy state. The expert trichologist also supported our client’s version of events and agreed that the damage had been caused by the negligent hairdresser.

The defendant hairdresser still refused to take responsibility for the damage caused to our client’s hair and declined to engage us. We therefore advised Miss J to take formal court action against the salon. We supported our client throughout the court process and on the day of the trial we settled her claim for £6,300.00.

We were delighted to secure this compensation for our client and whilst money can never put right an injury, our client was pleased that the defendant was made to face the consequences of their mistakes. Hopefully, they will be more careful in future, which is why this accountability is so important.

You can read more about making a hairdressing compensation claim here or read more about suing a hair salon here.

If your hairdresser has caused you an injury such as dry and brittle hair, burns, bald patches or irritation to the scalp, we would be happy to hear from you. Please contact our specialist hairdressing compensation solicitors today on 0800 141 3682 for a free no obligation discussion or complete our enquiry form. We represent clients nationally from our Cheshire offices in Cheadle Hulme (Stockport) and Kelsall (Tarporley).

10 winter hair trends you need to know about

Icy blonde hair is all the rage this winter

Our ‘Autumn hair inspiration’ blog is sooooo October. Now that January’s arrived, it’s nigh time you started thinking about winter hair trends. You don’t want to get left out in the cold, after all. Thankfully, there’s everything you need to know right here on today’s blog.

Without further ado, this season check out these hairstyles to embark upon a ‘new year, new you’ – the perfect time to make a hair change…

1. Sparkly accessories

From embellished hair pins to designer logo hair clips, the sparklier, the better where accessories are concerned. Whether you’re dressing up for a party night or going casual for a chill day, accessories are the ideal accompaniment to any outfit, be it a little black number or jeans and t-shirt.

2. Zig-zag parting

Popular in the past and making a welcome resurgence is the zig-zag part. It’ll take some time to get the parting just right using the sharp end of a comb, but it’s well worth the effort as the end result is drama personified. Complete with a ponytail or other updo and apply a shiny finish to keep it taut.

3. Chin-length bob

Always on-trend, the adoption of bobs by certain famous people have kicked off the craze once again. If you can’t resist the bob’s charm, head to the hairdressing salon to get the chop, reading our ‘Bad salon warning signs’ blog as a signpost first, and invest in a lightweight pomade to keep stray strands in their place.

4. Half-up, half-down hair

Leaving half of your hair loose and styling half in a high updo has been ‘in’ for a couple of years. These days, it’s a softer and easier take on this style such as a simple fringe tied back using an invisible elastic with the rest hanging free. A good smoothing serum could become your new best friend.

5. Icy-blonde colouring

Suited to anyone’s skin tone, whether porcelain white or chestnut brown, make an appointment with your colourist if you’re eager to make icy blonde your next signature look. Cast your mind back to our ‘How to identify, prevent and cure hair damage’ and ‘Be careful of over bleaching’ blogs to avoid a hair dye disaster though.

6. 90s layering

Adding layers to create soft flicks around the face and soft waves throughout the hair is back from the 90s. It’s all about volume and fullness, especially for hair that’s limp and lifeless. If you’re keen for a hair switch up but don’t want to lose any length, this is the style for you.

7. Tapered wolf cut

A combination of the shag and mullet, this season’s version of the modern wolf cut includes tapered ends at the sides and a micro fringe upfront, complemented with wispy layers to create masses of volume.

8. Pixie with fringe

Pixie shapes are everywhere currently as they’re spot on for women who are low on time. Pixies are extremely versatile and make a big fashion statement. Winter’s face-framing option features a messy fringe – striking for all face shapes and all ages.

9. Barely-there fringe

For bangs with a difference, hairdressing clients are asking for a fringe that appears to be barely there. Think soft, wispy and seamless – it’s subtle fringe action that blends flawlessly into the rest of your hair.

10. Celeb inspo à la Jennifer Aniston and Princess Diana

Thanks to a ‘Friends’ reunion, and ‘The Crown’ series and ‘Spencer’ movie, salons the world over are emulating Jennifer Aniston and Princess Diane hair with a contemporary twist. Let’s call it the Rachel 2.0 and Diana 2.0.

If your hairdressing appointment has gone wrong and you want to pursue a compensation claim for hair damage or scalp burns from your salon, get in touch with the Hairdressing Claims team by emailing enquiries@hairdressingclaims.co.uk, calling 0800 141 3682 from a landline for free, phoning 0333 202 6560 from a mobile or completing our online enquiry form.

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