What does over processed hair look like?

Damaged hair
Damaged hair

We’ve all suffered from badly conditioned hair at some point in our lives, split ends being a prime example, caused by all manner of triggers such as excessive styling with hot instruments or exposure to the sun on holiday. This damage is fairly easily remedied with a good trim and a brief spell of salon-quality deep conditioning.

Over processed hair is an entirely different league of distress altogether. The tell-tale signs are:-

  • Your hair will feel dry and straw like.
  • It’ll be brittle and break easily when brushed.
  • It’ll look dull, frizzy and lack any shine.
  • No matter how hard you try to style your hair, it won’t hold and you’ll have lots of fly-aways.
  • It’ll be resistant to colouring or other chemical treatments.
  • In sum, it’ll be completely lifeless and, most likely, falling out in handfuls.

To show just what over processed hair will look like, we’ve found this stomach-churning YouTube video. Before you watch, we have to add a disclaimer. The ‘star’ of the video, Apryl Myers, is quick to explain that her intentions to ruin her hair are entirely deliberate, for demonstration purposes, as she’s planning on cutting her hair short afterwards anyway.

Brace yourself and watch video here.

This is what’ll happen to your hair if it’s over processed, in this case from over bleaching. The same can happen from other chemical services such as perming, relaxing or highlighting.

In case you missed our earlier blog posts on this subject, follow our tips on bleaching, read Katy Perry’s story about how “your hair falls out when you go too blonde” and access sound hair care advice to keep your hair in good shape.

Unfortunately there’s no magic cure for correcting over processed hair. A severe cut and absolute caution in the future will be in order for sure. If this has happened to you during a visit to the hairdresser’s, and you’ve ended up with scalp burns, scalp blisters, hair breakage or hair damage, you’re well within your rights to raise a claim against your salon for compensation. Do contact us to start legal proceedings.

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Be careful of over bleaching!

Be careful of over bleaching!
Bleaching procedure

Platinum blonde hair is a popular trend right now. Celebrities and catwalk models around the globe are switching to icy white colours. It’s actually a head-turning style that’s always been high up the popularity and fashion stakes. Masses of famous people from bygone times adopted the bleach blonde look too. Think Marilyn Monroe, Debbie Harry and, more recently, Madonna.

Back to the modern day, Kim Kardashian is the latest celebrity to reach for the peroxide. She readily admits that it’s high maintenance, though, and is quoted as saying ‘being blonde is a full-time job!’ and she ‘loved taking this risk’.

As striking and image-improving as it may be, bleaching your hair is a serious business. Consider for a moment what bleach actually does to your hair. It raises the cuticle and removes the colour pigment from the shaft permanently.

Even when done to the healthiest locks, bleaching can damage your hair, making it brittle and porous, even break completely at the weakest point, as well as the ability to cause chemical burns and blistering to your scalp.

Would-be blondes are advised to follow these rules:-

  • Only take the plunge if your hair’s in the best condition – strong and healthy – to begin with.
  • Don’t bleach previously bleached hair. Only bleach sections of new growth. Overlapping is a big no-no.
  • Ensure a strand test is performed to check for adverse effects and to calculate how long to leave on the bleach.
  • Never take bleach all the way to the scalp so that chemicals don’t come into direct contact with your sensitive skin in this area.
  • Employ good aftercare by washing less frequently (every 3 days or so is ideal), using conditioner every time you wash, applying deep conditioning treatment once weekly and trimming split ends regularly.
  • Instruct a reputable hairdresser with proper qualifications and adequate insurance in place. Bleaching should always be done professionally.

Referring back to Kim Kardashian, while some men may indeed prefer blondes (as apparently does her husband, Kanye West), repeated application of bleach is ill-advised. Damage can be severe and irreversible.

At Hairdressing Claims, we’ve encountered lots of cases of hairdresser’s negligence for bleaching procedures with scalp burns, scalp blisters, hair damage and hair breakage the most common outcomes. If you find yourself in this heartbreaking situation, please contact us and take the first step towards claiming compensation for harm caused.

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Warnings about dyeing children’s hair

Child at the hairdresser's
Child at the hairdresser’s

With all the warnings that come with hair dyeing – perform strand and skin patch tests; don’t overlap; never apply onto damaged hair etc – none is more urgent than never dyeing hair of under 16s.

That’s because hair colour products contain chemicals that can cause severe allergic reactions. In extreme cases, these reactions can be life threatening, particularly for children. The Hairdressing Federation, which promotes best practice amongst the profession, advises its members never to use hair dye on children under this age.

A programme created by the BBC, titled X-Ray, sent a 12-year-old schoolgirl undercover to 17 hairdressing salons, 16 of which completely ignored industry recommendations and dye manufacturer’s instructions, and offered the child colouring appointments.

As stated by the Hair Council representative, Shirley Davis, where dyeing’s concerned, on “under 16s it’s a no-no”.

Responsible hairdressers should live up to their professional duty to safeguard clients against harm, especially those more at risk of negative side effects such as children. As awkward as the situation may be, hairdressers should steadfastly refuse to dye hair of minors. The potential outcome of not doing so is a serious hazard to health and should be avoided at all costs.

Read more on the BBC website.
Catch up with the already-aired X-Ray programme on BBC’s iPlayer.

At Hairdressing Claims, we can support families whose children have suffered injury at the hairdresser’s, be it from hair dyeing or other treatments. Contact our legal team for free initial advice before proceeding with your claim. Email enquiries@hairdressingclaims.co.uk, phone 0800 970 9102 from a landline, call 0333 202 6560 from a mobile or complete our online enquiry form.

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Consumer complaint issue vs legal claim issue

Consumer complaint issue vs legal claim issue
Consumer complaint vs legal claim

At Hairdressing Claims, we’re often asked which types of negative hairdressing experiences constitute a consumer complaint and which are suitable for a legal claim. In today’s blog post, this is what we’re going to address by differentiating between the two situations and helping you to channel your hairdresser-related queries accordingly.

Many of us have suffered the unfortunate consequence of asking for a particular cut or style from our hairdresser but ending up with something entirely different, for example getting a severe crop instead of a trim. Instead of leaving the hairdresser’s on a high note and proud of your freshly quaffed hair, the chasmic gap between expectations and reality means you’re disappointed and annoyed in equal measure at your hairdresser’s inept skills.

In these circumstances, it’s about receiving very poor service and falls under the remit of a consumer complaint. As such, you should raise the complaint directly with your hairdresser then, if necessary, with the salon owner or manager, quoting the Consumer Rights Act 2015 in order to get a partial / full refund or restyle.

These types of claim aren’t ordinarily eligible for ‘no win, no fee’ funding and paying for legal costs may exceed the amount you eventually recover. As such, if a satisfactory resolution isn’t reached following your initial complaint, ask about dispute resolution schemes or you may choose to use the Money Claim Online service and take the matter to the small claims court yourself.

Two useful sources of guidance for consumer complaints are Citizen’s Advice and Gov.uk. By reading the advice given on these sites, you can better understand your options and decide upon next steps.

Now that we’ve clarified the consumer compliant side of things, it’s easier to see that legal claims arise from more serious cases of physical harm. These include personal injuries such as scalp burns, scalp blisters, wounding, hair loss and hair damage resulting from over application of products, incorrect use of equipment, mishandling of sharp instruments or general lack of care.

Should this happen to you, you should consider pursuing a legal claim. At Hairdressing Claims, we’re experts in legal claims against hairdressers and offer no win, no fee funding to all our clients. Contact our legal team to start your claim.. Read our step-by-step guide to the hairdressing claims process for help during the preparatory stages.

Once instructed, we’ll work closely with doctors and trichologists to secure expert medical evidence and increase your chances of success.

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How to care for your hair this winter


Caring for your hair in the winter monthsKeeping your hair shipshape is tricky enough during the summer because it’s prone to damage from exposure to the sun. With the onset of autumn and with winter in our sights, hair maintenance becomes an even tougher challenge.

Just as you may suffer from cracked hands (and dry skin generally) during harsher weather, your hair too can become flyaway, lack moisture, and your scalp turn dry and flaky. It’s much colder outdoors and much warmer indoors. These constantly fluctuating temperatures take it out of your hair.

With Christmas parties on the horizon, this isn’t how you want your hair to look for these special occasions! So it’s time to start giving your hair plenty of TLC so that it’s party perfect for the months ahead.

To help you out, here we’ve put together five top hair care tips to keep your locks glossy and healthy, whatever weather’s in store…

1. Wear suitable protection from the elements.
Invest in a fashionable selection of hats and scarves so you can cover up while out and about, but still be on trend! Don’t cover up too tightly, though, as this can restrict circulation in your scalp. Winter woollies can have a tendency to induce sweating which, in turn, irritates the scalp. Have a good anti-dandruff shampoo at the ready, should this become the case.

2. Don’t over-style and don’t go out with wet hair.
To avoid more drying out of your hair than is absolutely necessary, try to limit the use of hairdryers, curling tongs and straighteners which emit ultra-high temperatures. When you do, use heat protection spray and switch to lower heat settings.

That said, leaving home with still-wet hair is equally damaging as your hair can freeze causing breakage and split ends. If possible, let your hair dry naturally. Admittedly in colder weather this will take longer. If you’re in a rush, instead adjust the temperature on your hairdryer and allow extra time to blow dry slowly.

3. Wash carefully and less frequently.
As tempting as it may be, don’t turn the water temperature up in the shower or bath. Washing your hair in hot water will dry out your hair and harm the delicate skin on your scalp. Use warm water (cool if you’re brave enough!) only. Consider using a moisturising shampoo and conditioner, and give your scalp a good massage during shampooing as this increases blood flow.

Keep hair washing to a minimum – no more than two or three times a week, if possible – to prevent it drying out too much, and use a deep conditioning treatment at regular intervals – once a week is ideal – to replenish moisture. Some people use hair oil to keep hair supple and shiny too.

4. Don’t get dehydrated.
We all recognise the importance of drinking lots of water during summer, but it’s vital during colder months too. We are what we eat (and drink). If you’re dehydrated on the inside, it’ll show on the outside. Drink lots to keep your hair and scalp hydrated.

5. Trim your hair routinely.
Every six to eight weeks or so, get your hair trimmed. It doesn’t have to be much – just snipping the very ends will suffice – to keep dry, brittle, split hair at bay.

By following these handy hints, your hair will be looking its best in readiness for those Christmas dos! Get your party gear on and flaunt those tremendous tresses. You’re worth it!

The last thing you want in the run up to Christmas is a hairdresser-induced disaster. Should you find yourself in this unlucky and tormenting position, our expert hair damage claim legal team are on call to assist.

Autumn / winter hair trends

AW17 hair trends

Summer has passed us by in a blur, and autumn’s arrived with a bump. And a cold bump at that! At the onset of a new season, it’s time to take stock of what’s trending in the world of hair.

We understand that you may lack the time to check out what’s rocking this season’s catwalks and red carpets, so we’ve helpfully rounded up what’s predicted to be the key in-vogue hair styles for AW17.

If you’re inspired and keen to treat yourself to a new haircut to match your changing mood, wardrobe and beauty regime this autumn, you’ll also find lots of advice on giving instructions to your hairdresser.

While it may be tempting to simply take along a photo of a famous model or celebrity’s runway- or paparazzi-ready hairdo for your next appointment, it can be difficult for your hairdresser to replicate the look on your hair. And a hair disaster’s the last thing you need as we embark upon Christmas party season.

So here goes…

Tousled hair image from Vogue website

Tousled hair
Gently tousled, curly, laid-back, almost messy-looking hair has been prominent for a while now and remains popular amongst the rich, famous and stylish. You’ll need a layered cut with a few long interior layers to add texture. To recreate the look at home, try styling products such as mousse and dry with a diffuser then gently ruffle your hair to finish for volumising results. Typically, it’s a tousled lob – that’s shoulder-grazing length – but occasionally longer too.

Blunt bob image from InStyle websiteBlunt bob
For something shorter and with more dramatic impact, there’s the bob which is making a comeback. A blunt-cut fringe is optional and adds an extra level of chic-ness to the overall style. Ask for a blunt bob with a few long layers. If you choose to have a fringe, request for that to be blunt too. A round brush for blow drying and curling tongs for finishing could prove useful in your quest for a sleek appearance without flyaways.

Pixie haircut image from InStyle website

Pixie cut
The more brazen amongst us are going even shorter and the pixie cut’s everywhere. Remember our recent blog post about Katy Perry’s pixie? If you fancy taking the plunge, speak to your hairdresser about keeping your hair slightly longer up top with a few choppy layers so that you can have the tousled effect. Simply run some styling products – such as clay – through your hair with your fingers to add movement to your style.

Shiny long hair image from Vogue website

Shiny, long hair
Pin-straight, high-shine, super-long hair is fashionable once again. The ponytail counterpart is heavily in favour as well, worn slicked close to the head and arrow straight down the back. It’s high maintenance though and demands real care of your hair. Your styling routine will comprise semi-regular trims to keep hair looking sharp and split end free. Hair straightening irons with heat protector spray and finishing products – such as serum – will become your essential tools to get your hair wave-free.

It may sound contradictory, but to achieve this style, your hairdresser may have to cut off around an inch of hair each time to really tidy it up. You may also ponder the use of extensions. Apply caution here. Read our earlier blog post regarding hair extensions to assist your decision-making process.

Good luck with your AW17 hair restyling goals. Should something go drastically wrong at your hairdresser’s, contact Hairdressing Claims for resolution. Remember we’re experts in claims against hairdressers.